BiggerZ Casino - Le richieste di prelievo dei giocatori sono ritardate.

I deposited money into biggerz casino on November 4th and played, but no withdrawals have been made.

I registered and started playing through an affiliate site, but it's been two months already and I still haven't been able to withdraw my money, which is causing me trouble.

During that time, I repeatedly requested a withdrawal but it was rejected, and when I contacted support they just evaded the reason and said they would contact me by email. However, I never received that email no matter how long I waited, so I decided to consult with them.

Not responding to calls and not withdrawing winnings is tantamount to fraud in my opinion.

If it's this slow, I'd be happy if they would just make a withdrawal, but if they can't even make a withdrawal in the end, I'd like you to either post my case here or lower the casino's rating so that no other players will have the same misfortune as me in the future.

When I looked at other message boards, I saw that some issues had been resolved after being posted, so I decided to consult casino guru.

thank you.

11/4 に biggerz casinoに入金してプレイしたのですが、出金が全くされません。

アフィリエイトサイトから登録してプレイしたのですが、すでに2 ヶ月経っていますが出金されず困っています。

その間何度も出金申請をしては拒否を繰り返され、サポートに問い合わせても理由をはぐらかされ、 メールで連絡をすると言われています。しかしそのメールもいつまで待っても来ないのでこちらに相談させていただきました。

連絡を返さず、勝利金をいつまでも出金しないのは私の観点からすると詐欺と一緒です。

ここまで遅いのならば出金さえしていただければ満足なのですが、 最終的に出金もしていただけないのなら今後私と同じような不幸なプレイヤーが現れないようにここに掲載されていただくか、casino の評価が落ちるようにしていただきたいです。

他の掲示板を見たら掲載後解決している事案もあるのでcasino guruに相談させていただきました。

よろしくお願いします。

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Stay safe.

Dear dragonghq222,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the full KYC verification?
•  Can you log in to your account now?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Dear dragonghq222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru

Thank you for your email and for providing details, dragonghq222.

Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.