BillyBets Casino - Il conto del giocatore è stato chiuso e i prelievi sono stati ritardati.

hello

I’ve exhausted all normal support channels with BillyBets over the past 7 weeks.

My account was closed while holding:

€3000 pending withdrawal

€1300 remaining balance

I have completed all requested verification, contacted support repeatedly, filed external complaints, and attempted to work through my VIP manager, who is no longer responding.

I am still not receiving a clear explanation, timeline, or resolution regarding my funds.

I’m simply asking for someone internally to review the matter properly and provide a definitive update or payout timeframe.

I can provide full documentation and screenshots also. I did request my account to be closed and it took weeks for them to do so , but when they did finally close it they did so without finalising my withdrawals or sending me my balance and it’s been ongoing since

thank you

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your withdrawal request, and when exactly did you request the closure of your account?
• Have you completed the full KYC verification process at this casino?
• Have you made any successful withdrawals from this casino before?
• Has the casino specified what would happen to your remaining balance once your account is closed?
• Could you kindly clarify the reason why you requested the closure of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Jonnygstar1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru