BillyBets Casino - L'account del giocatore è stato chiuso.

Hello, I suddenly can't log in anymore. My account is deactivated and support can't help me. There is €14.98 in my account.

Hallo, ich kann mich plötzlich nicht mehr einloggen. Mein Konto ist deaktiviert und der Support kann mir nicht weiterhelfen. Es befinden sich 14,98 Euro auf meinem Konto.

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Dear AK1982888,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, I played slots. This was with real money. Verification was never requested.

Hallo, ich habe Slots gespielt. Es handelt sich hier um Echtgeld. Verifizierung wurde nie angefragt.

Hello,

Thank you for bringing this matter to our attention.

We have reviewed the case and can confirm that the account in question has been closed in accordance with our Terms and Conditions. At the time of closure, the remaining balance was processed accordingly, and there are no pending funds on the account.

At the moment, we have not received any direct requests from the player regarding this matter via our support channels. If you would like us to take another look or provide further clarification, we kindly ask you to contact our support team directly and provide any additional details.

We remain available to assist you.

Kind regards,

BillyBets Casino Team

There was still €14.98 in the account, but I haven't received the money. They asked for my bank details in the email, but the money hasn't appeared.

Es befanden sich auf dem Konto noch 14,98 Euro und das Geld habe ich nicht erhalten. Sie haben in der Email nach meinen Bankdaten gefragt, das Geld ist jedoch nicht erschienen.

I received this email. Nothing else. No confirmation that the money was sent, and nothing has been credited to my bank account.

diese Email habe ich erhalten. Ansonsten gar nichts. Keine Bestätigung, dass das Geld gesendet wurde und auf dem Bankkonto ist auch nichts eingegangen.

Dear Player,

Thank you for your response. Could you please confirm whether you have provided the information requested by the casino? Additionally, could you please forward a bank statement covering the relevant period to my email address? You can reach me at [email protected].

Thank you for your cooperation.