Bizzo Casino - Il giocatore non è in grado di prelevare le vincite a causa della chiusura del conto.

Good day everybody,

During 2024 and 2025, I played at Bizzo Casino several times and made many deposits. I also made withdrawals occasionally, depending on the circumstances. I was always very satisfied with the casino; withdrawals and verification were always straightforward. Unfortunately, I experienced a very bad run of luck in August and September 2025 and decided to close my account. This decision is documented in written email correspondence and confirmed by casino support.

When I tried to log back into the account in February 2026, it still didn't work. Nevertheless, I felt like playing again, so I opened a new account and deposited a total of €1000. That same night, I made a maximum win of €12,500 (screenshot available), but when I tried to withdraw the money, my account was closed due to "suspected duplicate account use," even though I had never played with two accounts there.

Fortunately, I have screenshots and email correspondence, but Bizzo stopped responding at a certain point. They tried to refund my deposited money to settle the matter.

A complaint to the Curaçao licensing authority was also unsuccessful and was never processed.

Guten Tag zusammen,

ich habe im Verlauf der Jahre 2024 und 2025 mehrmals auf Bizzo Casino gespielt und auch viele Einzahlungen getätigt. Ab und zu gab es auch Auszahlungen, je nachdem. Ich war immer sehr zufrieden mit dem Casino, die Auszahlungen und Verifizierung lief problemlos. Leider hatte ich im August + September 2025 eine sehr starke Pechstränge und hab mich dazu entschlossen, meinen Account schließen zu lassen. Dazu gibt es schriftlichen E-Mail Verkehr und die Bestätigung vom Casino Support.

Als ich im Februar 2026 mich wieder mit dem Account anmelden wollte, ging das auch nicht. Trotzdem hatte ich Lust wieder ein bischen zu spielen, also hab ich einen NEUEN Account geöffnet, auf dem ich insgesamt 1000€ eingezahlt habe. Ich habe noch in dieser Nacht einen maximalen Gewinn von 12500€ gemacht (Screenshot vorhanden), doch als ich das Geld auszahlen wollte wurde mein Account wegen „Verdacht auf doppeltem Account" geschlossen und das obwohl ich zu keiner Zeit jemals mit 2 Accounts dort gespielt habe.

Glücklicherweise habe ich Screenshots und E-Mail Verläufe doch Bizzo hat sich zu einem gewissen Zeitpunkt nicht mehr dazu geäußert. Sie haben versucht mir das eingezahlte Geld wieder zurück zu überweisen damit die Sache vom Tisch ist.

Auch eine Beschwerden an die Curaçao Lizenzbehörde war erfolglos und wurde nie bearbeitet.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether your first account was fully verified?
• When you registered a second account, did you use the same personal information as in your first account? Specifically, did you provide the same name, ID number, and date of birth? Were there any differences in your phone number or email address?
• Before creating the second account, did you contact customer support to request that your original account be reopened?
• Have you submitted any identity documents for the verification of your second account? If so, when exactly did you submit them?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika