BoaBoa Casino - La richiesta di autoesclusione del giocatore è stata ignorata.

Hello,

I clearly informed BoaBoa by email on October 29, 2025, that I am addicted to gambling and request immediate self-exclusion from my account as well as from the operator, Stellar Ltd. This email was also confirmed by the system.

Nevertheless, my account was not blocked and I was able to continue depositing and playing, resulting in further losses.

BoaBoa now claims that the first request was only made on January 21, 2026. That's incorrect. If my original request can no longer be found internally, that's due to their system, not me.

After I clearly reported my gambling addiction, they should have banned me immediately. That didn't happen.

I therefore demand the reimbursement of all losses from October 29, 2025 onwards.

Unfortunately, the casino is not responding to my emails.

Hallo,

ich habe BoaBoa bereits am 29.10.2025 per E-Mail klar mitgeteilt, dass ich spielsüchtig bin und eine sofortige Selbstsperre für mein Konto sowie für den Betreiber Stellar Ltd. möchte. Diese Mail wurde auch vom System bestätigt.

Trotzdem wurde mein Konto nicht gesperrt und ich konnte weiterhin einzahlen und spielen, wodurch weitere Verluste entstanden sind.

BoaBoa behauptet jetzt, die erste Anfrage wäre erst am 21.01.2026 gewesen. Das ist falsch. Wenn meine ursprüngliche Anfrage intern nicht mehr auffindbar ist, liegt das an deren System und nicht an mir.

Nach der klaren Meldung meiner Spielsucht hätten sie mich sofort sperren müssen. Das ist nicht passiert.

Ich fordere daher die Rückerstattung aller Verluste ab dem 29.10.2025.

Leider antwortet das Casino auf meine E-Mails nicht.

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Dear Player,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Dear Player,

Thank you for your response. Could you please forward your original self-exclusion request along with any relevant communication directly to my email? You can reach me at [email protected].

Additionally, could you please attach a bank statement covering the relevant period as well?

Thank you in advance for your cooperation.

Dear gandhi1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.