BOHO Casino - L'account del giocatore rimane aperto nonostante la richiesta di chiusura.

Boho Casino won't close my account; my email and chat inquiries are being ignored. I've even explained that I'm a gambling addict, yet I can still deposit funds. Please help me get my money back and have my account permanently closed.

Boho Casino schließt mein Konto nicht,meine Anfragen per Email und auch im Chat werden ignoriert.Ich habe auch geschrieben das ich Spielsüchtig bin und kann trotzdem weiter einzahlen.Bitte um Hilfe,mein Geld wieder zu bekommen und das mein Konto für immer geschlossen wird.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to better understand your situation.

• When was the first time you contacted the casino with a request to close your account due to gambling addiction?
• Did you make sure that the emails were sent to the correct email address of the casino?
• Have you ever received any response from that email address?
• What reply did you receive from the live chat support regarding your account closure request?
• Have you passed the full KYC verification at this casino, or have you at least submitted any identity documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika