BOHO Casino - La richiesta di chiusura dell'account del giocatore è stata respinta.

I wanted to close my account, but they refused to do so even after I contacted support multiple times explaining I was having a problem with the game. Their response was that they would leave the account open and that I shouldn't play. I lost over €2000, and they still won't close my account. I've sent 12 emails requesting closure, and it's still open.

Thank you. And they should close my account.

Ich wollte mein Konto schließen lassen aber die wollten das nicht schließen auch wenn ich mehr mals geschrieben habe auf den Support das ich ein Spielproblem habe-die Antwort war die lasen das Konto offen-ich soll nicht spielen-habe dann uber 2000 Euro verloren und die wollen inmer noch nicht mein Konto schließen. Auch jetzt habe ich schon 12 mails geschickt uber das schließen vom Konto-ist immer noch offen.

danke. Und die sollen mein Konto schließen

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MarekC,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain the difference between closing an account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does have an impact. If a player successfully requests self-exclusion, the casino agrees not to reopen the account, or only under particular circumstances (after the cooling-off period, and this cannot be done for players who are addicted/with gambling problem).

• Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards

Petra