Bubbles Bet Casino - Il ritiro del giocatore è posticipato di sette mesi.

I am filing this complaint because BubblesBet is refusing to process my withdrawals and continues to stall without providing any concrete response.

Chronology:

I deposited €30.

I played normally and won.

On June 1, 2025, I requested a withdrawal of approximately €250.

My KYC is complete and verified.

Since that day, the withdrawal has remained permanently in "pending" status.

I tried to contact them in every way:

I wrote several emails → no response.

I wrote in live chat → they always tell me the same thing:

"Contact support via email" (but support never responds).

They don't give me:

-No date

-No timeline

-No real explanation

After months of waiting, today, out of desperation, I cancelled the withdrawal, wagered the balance again, won again, and requested the withdrawal again.

Result:

Nothing has changed.

They keep telling me:

"Your withdrawal will be processed when it is processed."

This isn't a technical delay. It's a systematic attempt to avoid payment.

I have all the proof:

-Deposit

-KYC completed

-Withdrawal requests

-Chat

-E-mail

I am requesting CasinoGuru's intervention to get my money back and stop this behavior.

Apro questo reclamo perché BubblesBet si rifiuta di pagare i miei prelievi e continua a prendere tempo senza dare alcuna risposta concreta.

Cronologia:

Ho depositato 30€.

Ho giocato normalmente e ho vinto.

Il 1 giugno 2025 ho richiesto un prelievo di circa 250€.

Il mio KYC è completo e verificato.

Da quel giorno il prelievo è rimasto perennemente in stato "pending".

Ho provato a contattarli in tutti i modi:

Ho scritto diverse email → nessuna risposta.

Ho scritto in live chat → mi dicono sempre la stessa cosa:

"Contatta il supporto via email" (ma il supporto non risponde mai).

Non mi danno:

-Nessuna data

-Nessuna tempistica

-Nessuna spiegazione reale

Dopo mesi di attesa, oggi, per disperazione, ho annullato il prelievo, ho rigiocato il saldo, ho vinto di nuovo e ho richiesto nuovamente il prelievo.

Risultato:

Nulla è cambiato.

Continuano a dirmi:

"Il tuo prelievo verrà processato quando verrà processato."

Questo non è un ritardo tecnico. È un comportamento sistematico per non pagare.

Ho tutte le prove:

-Deposito

-KYC completato

-Richieste di prelievo

-Chat

-Email

Chiedo l’intervento di CasinoGuru per ottenere i miei soldi e per fermare questo comportamento.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the transaction history in your casino profile?
• Which payment method did you use to deposit money into this casino?
• Have you selected the same payment method for processing your withdrawal?
• What types of games did you play to accumulate your winnings?
• Have you accumulated your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika