Cazeus Casino - L'account del giocatore rimane aperto dopo la richiesta di chiusura.

I've had problems with gambling. I closed my account, and when I did, they were aware of my issues. I told them, since they had done this before, to close it permanently. They opened it for me without any consideration and sent me bonuses to encourage me to play. After losing a small amount, I asked them to close it, and they told me that the entire positive balance would be canceled. I agreed, but a few days later, my account was still open, and I've lost a lot of money. I need to recover that money.

E tenido problemas con el juego, la cuenta la cerré y cuando la cerré eran conocedores de mis problemas y les dije por qué ya anteriormente lo habían echo que me la cerrarán de forma definitiva. Me la abrieron sin son sentimientos y me mandaron bonos para invitarme a jugar, al perder una pequeña cantidad les pedí que me la cerrarán y me mandaron que todo el saldo positivo de la cuenta se cancelaría y les dije que si , pasados unos días mi cuenta seguía abierta y e perdido mucho dinero. Necesito recuperar ese dinero

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cazeus Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a new self-exclusion request via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Cazeus Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas