DragonSlots Casino - Il prelievo del giocatore ha subito un ritardo.

I have a problem withdrawing €100 from my DragonSlots casino account.

I have provided all the documents requested (ID, card and proof of payment), and they have been approved on the platform.

Despite this, all my withdrawal requests have been repeatedly canceled. The casino keeps asking for the same documents over and over again, even though they have already been approved, and it gets into a cycle with no resolution.

I have already made several withdrawal requests, all of which have been canceled with different justifications:

request for documents already sent

alleged technical problems with the payment

instructions to use another payment method

However, I only have the methods I've already used available, and in some cases the system doesn't even allow me to complete the request. What's more, support itself has indicated that it doesn't carry out direct transfers.

At the moment, I can't withdraw my own money, despite having fulfilled all the requirements.

I have already sent several emails, resubmitted documents and even given a 48-hour deadline for resolution, with no solution so far.

I consider this situation to constitute improper retention of funds and a lack of transparency on the part of the casino.

I'm asking for help so that the €100 withdrawal can be processed.

Tenho um problema com o levantamento de 100€ na minha conta do casino DragonSlots.

Já forneci todos os documentos solicitados (identificação, cartão e comprovativo de pagamento), e os mesmos encontram-se aprovados na plataforma.

Apesar disso, todos os meus pedidos de levantamento têm sido cancelados repetidamente. O casino continua a pedir os mesmos documentos várias vezes, mesmo já estando aprovados, e entra num ciclo sem resolução.

Já fiz vários pedidos de levantamento, todos cancelados com diferentes justificações:

pedido de documentos já enviados

alegados problemas técnicos no pagamento

indicação para usar outro método de pagamento

No entanto, apenas tenho disponíveis os métodos que já utilizei, e em alguns casos o sistema nem permite concluir o pedido. Além disso, o próprio suporte indicou que não realiza transferências diretas.

Neste momento, não consigo levantar o meu próprio dinheiro, apesar de ter cumprido todas as exigências.

Já enviei vários emails, reenviei documentos e até dei um prazo de 48 horas para resolução, sem qualquer solução até agora.

Considero que esta situação configura retenção indevida de fundos e falta de transparência por parte do casino.

Solicito ajuda para que o levantamento de 100€ seja processado.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Benny2009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center