Dudespin Casino - L'account del giocatore è stato chiuso ma risulta ancora attivo.

Even though my account was blocked only after several direct requests and email confirmation from the manager that the account was blocked, after a few weeks I still received an offer of bonuses for deposits and it turned out that my account was active, which tempted me to play. The exclusion itself wasn't the issue. This was the second identical situation. Unfortunately, I no longer have the emails from the first. In this case, I want the casino to refund my deposits for the period during which I should have been excluded at my own request and in accordance with the manager's assurances. The casino is citing the terms and conditions.

Mimo zablokowania mojego konta dopiero po kilku dosłownych prośbach, i potwierdzeniu mailem od managera że konto jest zablokowany, po kilku tygodniach mimo to dostałem ofertę bonusów za wpłaty i okazało się że .one konto jednak jest aktywne co skusilo mnie do grania. Nie na tym polega samo wykluczenie. Była to druga identyczna sytuacja. Niestety na pierwszą nie mam już maili. W tym przypadku chce od kasyna zwrotu wpłat za okres w którym powinienem być wykluczony na własne żądanie i zgodnie z zapewnieniem manager. Kasyno powołuje się na regulamin.

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Dear Papil;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected]

Thank you in advance for your cooperation.

Best regards,

Tomas