FatPirate Casino - L'account del giocatore è stato chiuso.

After informing them that I was having problems with the game, they responded nonsensically. I told them on several occasions to close my account, confirming that I would lose my credit balance, and it has led me to lose €1020 in the process. Immediately after losing it, they closed my account when I contacted them again, and I have tried to talk to them but they no longer respond.

Tras comunicarle que tenía problemas con el juego, me respondían sin sentido, les comunique en varias ocasiones que me la cerrarán la cuenta confirmando que perdería el saldo a favor y me a llevado a perder 1020€ en el proceso acto seguido a perderlos me la cerraron al volver a comunicarme con ellos , e intentado hablar con ellos pero ya no me responden.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatPirate Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication with the casino in between April 1st and April 3rd? Include your and the casino's responses. Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit and play?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I told them I wanted my account permanently closed, they kept asking me to confirm, which I did. Then they told me they were changing my VIP manager and starting over. I told them I was having problems with the game and asked them to close it, but they still wouldn't close it until I lost that money and they finally closed it immediately.

Les dije que se me cerrará de forma permanente, me pedían que confirmará y confirmaba. Entonces e mandaban que me cambiaban de gestor vip y empezar, les comunique que tenía problemas con el juego y que me la cerrarán y aún con esas no l cerraban, hasta que perdí ese dinero que me la cerraron de forma inmediata

Hello Pelegrin,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Could you please clarify, was there a balance on your player's balance already from before, or have you made new deposits to the casino during the time you wished your account to be closed?

Was the balance removed by the casino, or have you played with the money to zero yourself?

Looking forward to your reply.