Frumzi Casino - L'account del giocatore è stato chiuso.

Hi, I have a problem with Frumzi Casino.

I've been playing on their site for the last 10 days, they have a lot of slots and casino games, I was even lucky enough to win some money.

On January 9th, I requested a withdrawal of 304 euros, but it was cancelled without reason.

I try to log in to my account and it says it's been disabled, so I contact support to get clarification and they tell me that my account has been closed and they have no intention of giving me my money back.

Their behavior was incorrect since I did nothing wrong but simply played on their casino.

I hope you can help me get my money back.

Thank you

Ciao, ho un problema con Frumzi Casino.

Ho giocato sul loro sito negli ultimi 10 giorni, hanno tante slot e giochi del casino, ho avuto anche la fortuna di vincere qualche soldino.

In data 9 Gennaio ho richiesto un prelievo da 304 euro, che però mi è stato annullato senza motivo.

Provo ad accedere al mio account e c'è scritto che è stato disabilitato, così contatto l'assistenza per avere un chiarimento e mi riferiscono che il mio account è stato chiuso e non hanno intenzione di ridarmi i miei soldi.

Il loro comportamento è stato scorretto dato che non ho fatto nulla di male ma mi sono limitata a giocare sul loro casino.

Spero possiate darmi una mano a recuperare i miei soldi.

Grazie

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (which slots, live/table games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your account verified? Were you asked to submit any documents for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas