Gamegram Casino - L'account del giocatore è stato chiuso.

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Dear Euuu,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hi, I played at a live casino with Black Jack and I didn't have any active bonuses. I registered a couple of days ago and spent something. After that, I recovered with a small profit. They made me withdraw after another day. I spent that money, €1,300, and after that, I won. They asked me for my KYC. I did everything according to their requests. After a few days, they blocked my account with my money inside.

Ciao o giocato su casino live black jack non avevo nessun bonus attivo allora io mi ero registrato un paio di giorni fa avevo speso qualcosa dopo o recupero con un piccolo guadagno mi hanno fatto prelevare dopo un altro giorno che o speso quei soldi 1.300€ e dopo o. Vinto mi hanno chesto la kyc o fatto tutto su loro richeste dopo qualche giorno mi hanno bloccato il account con dentro miei soldi

Dear Euuu, thank you for your response. Have you reached out to the casino in relation to this issue? Have they provided any explanation?

If so, could you please share your correspondence? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

Thank you very much in advance for your reply.

Dear Euuu, thank you for your response. Could you please confirm which documents have you submitted for the verification process?

Additionally, have you submitted all the required information truthfully during registration?

Thank you in advance for your reply.

Best regards,

Attila G.