GoldenPharaoh Casino - Il giocatore non riesce ad accedere al suo account.

Hello,

For about two weeks now, I haven't been able to access my Goldepharaoh account. I get a red error message and it won't let me log in. I contacted customer service and they told me my information is no longer in their database. How is this possible? I see they've modified the website a bit, hmmm... Could it be that they've deleted the data of customers who had money in their accounts? They told me they have to verify someone and that they'll have to manually enter my information, and that they'll contact me by email when they've done that. Ten days have passed and I haven't received anything, so today I contacted customer service again. In the chat, they suggested I create a new account, and when I asked what would happen to the money in my account, they told me to send an email to someone named Gilberto. I asked if they're going to pay me the account balance or if, in the event I create another account, they'll transfer the money from my new account. I asked if creating another account violates their terms and conditions and they haven't given me a clear answer, they just told me that everything will be resolved and then they closed the chat.

I'm posting here a couple of screenshots of the pending withdrawal and the conversations with them.

Another question I have is why can't I leave a review at this casino and several others?

Hola,

Desde aproximadamente 2 semanas no puedo acceder a mi cuenta de goldepharaoh, me sale un error en rojo y no deja loguearse.Contacte atencion al cliente y me ha dicho que mis datos ya no estan en sus bases de datos? Como es posibble esto? Veo que han modificado un poco la pagina, hmmm.... Sera que han eliminado los datos de los clientes que tenian dinero dentro?Me han dicho que tienen que verificar no se quen y van a tener me meter mis datos manualmente y cuando lo haran me contactaran por correoo electornico. Han pasado 10 dias y no recibi nada y hoy volvi a contactar a atencion al cliente y en el chat me han sugerido que vuelva a crear otra cuenta nueva y cuando les pregunte que pasa con el dinero que tengo en la cuenta me han dicho que envie un correo a un tal gilberto. Pregunte de si me van a pagar el saldo de la cuenta o en el caso de que me crea otra cuenta me van a trasladar el dinero de mi nueva cuenta? pregunte de si crear otra cuenta no inflinge sus terminos y condiciones y no me han dado una respuesta clara solo em han dicho que todo se resolvera y me han cerrado el chat.

Pongo aqui un par de capturas del retiro pendiente y de la conversaciones con ellos.

Otra duda que tengo es porque no puedo dejar reseña en este casino y en otros varios?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ceausescu,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I recommend refraining from opening a new account until the issue is clarified.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you tried reaching out to the email address provided by the live chat?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Hello,

I played roulette and sports betting and I contacted the email address they gave me but I haven't received a response.

Hola,

Jugue en ruleta y apuestas deportivas y si me puse en contacto con el correo que me han indicado pero no he recibido respuesta.

Dear ceausescu,

thank you for your reply. Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Golden Pharaoh Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Pharaoh Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.