iWild Casino - L'account del giocatore è stato chiuso ingiustamente.

I am filing an official complaint regarding the online casino iWild Casino due to the unfair closure of my account and freezing of my funds.

After legitimate profits I made on the platform, my account was closed on the grounds of "multiple accounts", which I categorically deny as I have not created or used a second account. Furthermore, I would like to point out that there is no logical or fair justification for restricting my access to the platform, as as a user I should be able to use my account freely from my home, from my workplace or from my mobile phone, whenever I wish, as long as I do not violate the terms of use.

This restriction, combined with the closure of my account without clear evidence, reinforces the feeling of unfair and arbitrary treatment.

Υποβάλλω επίσημη καταγγελία σχετικά με το online casino iWild Casino λόγω άδικου κλεισίματος του λογαριασμού μου και δέσμευσης των χρημάτων μου.

Μετά από νόμιμα κέρδη που πραγματοποίησα στην πλατφόρμα, ο λογαριασμός μου έκλεισε με την αιτιολογία περί "πολλαπλών λογαριασμών", κάτι που αρνούμαι κατηγορηματικά καθώς δεν έχω δημιουργήσει ούτε χρησιμοποιήσει δεύτερο λογαριασμό.Επιπλέον, θα ήθελα να επισημάνω ότι δεν υπάρχει καμία λογική ή δίκαιη αιτιολόγηση στον περιορισμό της πρόσβασής μου στην πλατφόρμα, καθώς ως χρήστης θα πρέπει να έχω τη δυνατότητα να χρησιμοποιώ τον λογαριασμό μου ελεύθερα από το σπίτι μου, από τον χώρο εργασίας μου ή από το κινητό μου, οποιαδήποτε στιγμή το επιθυμώ, εφόσον δεν παραβιάζω τους όρους χρήσης.

Ο περιορισμός αυτός, σε συνδυασμό με το κλείσιμο του λογαριασμού μου χωρίς σαφή αποδεικτικά στοιχεία, ενισχύει την αίσθηση άδικης και αυθαίρετης μεταχείρισης.

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Dear Liakosp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika