JackpotCity Casino - La richiesta di prelievo del giocatore è in ritardo.

Public Complaint – JackpotCity

Casino: JackpotCity

Username: genlal06

Amount in dispute: $9,500 CAD

Date of withdrawal request: January 1, 2026

Status: Payment refused

I made a withdrawal request for an amount of $9,500 CAD on January 1, 2026 from my JackpotCity account (username: genlal06).

To date, payment of this winnings has been refused or blocked, without any clear, detailed written justification based on the terms and conditions being provided to me.

I confirm that my account is compliant, that the applicable terms and conditions have been met, and that the required documents have been provided or made available. No specific contractual breach has been demonstrated to justify this payment refusal.

Steps have been taken with the relevant authorities, and this public complaint aims to obtain a fair and transparent resolution.

I ask:

The payment of the winnings of $9,500 CAD,

Plainte publique – JackpotCity

Casino : JackpotCity

Nom d’utilisateur : genlal06

Montant en litige : 9 500 $ CAD

Date de la demande de retrait : 1er janvier 2026

Statut : Refus de paiement

J’ai effectué une demande de retrait d’un montant de 9 500 $ CAD le 1er janvier 2026 sur mon compte JackpotCity (nom d’utilisateur : genlal06).

À ce jour, le paiement de ce gain a été refusé ou bloqué, sans qu’une justification écrite claire, détaillée et fondée sur les conditions générales ne me soit fournie.

Je confirme que mon compte est conforme, que les conditions applicables ont été respectées et que les documents requis ont été fournis ou rendus disponibles. Aucun manquement contractuel précis ne m’a été démontré pour justifier ce refus de paiement.

Des démarches ont été entreprises auprès des instances compétentes, et cette plainte publique vise à obtenir une résolution équitable et transparente.

Je demande :

Le paiement du gain de 9 500 $ CAD,

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification at this casino?
• What types of games did you play to accumulate your winnings?
• Did you play with or without a bonus?
• What explanation did you receive from the casino customer support regarding the rejection of your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika