JustCasino - L'account del giocatore è stato chiuso e le vincite confiscate.

Hello, I am writing this message because JustCasino has confiscated my winnings and blocked my account.

I played with the 150% first deposit bonus and, after fulfilling the bonus requirements, had €5500 in my account. I made my first withdrawal request of €500. This request went through and was confirmed by email. The next day, I tried to make another request, but then I noticed my account had been blocked. After contacting support, I was no wiser. They confirmed it was an administrator decision and repeatedly avoided further discussion.

Now I don't know what to do, I haven't violated any bonus conditions.

Please help, best regards.

Hallo, ich schreibe diese Nachricht, das JustCasino mein Gewinn eingezogen und mein Konto gesperrt hat.

Ich habe mit dem Ersteinzahlungsbonus von 150% gespielt und nach Erfüllung der Bonusbedingungen 5500€ auf meinem Account gehabt. Ich habe eine Auszahlungsanfrage von 500€ als erstes gemacht. Diese Anfrage ist durchgegangen und wurde mir per Mail bestätigt. Einen Tag danach wollte ich die nächste Anfrage machen, bis ich bemerkte das mein Konto gesperrt wurde, nach Absprache mit dem Support war ich auch nicht schlauer. Sie haben mir bestätigt das es eine Administrator Entscheidung war und immer wieder der Diskussion ausgewichen.

Nun weiß ich nicht was ich tuen soll, ich habe gegen keinerlei Bonusbedingungen verstoßen.

Bitte um Hilfe, liebe Grüße.

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

What types of games did you play while your bonus was active?

Have you sent any identity documents to the casino for the KYC verification? If so, have they been approved by the relevant department?

Could you please forward me the communication between you and the casino customer support regarding the confiscation of your winnings and the closure of your account? My email address is [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I'd be happy to send you all the information I have.

Thank you so much for your help. 🤝

Sehr gerne schicke ich alle Infos die ich habe.

vielen Dank für ihre Hilfe.🤝

Thank you for your email. Please forward me the entire communication between you and the casino regarding the confiscation of your winnings and the closure of your account as well.

Thanks for your help,

I sent them everything I have and the current status via email.

Best regards 🤝

Danke für Hilfe,

ich habe ihnen alles was ich habe und den momentanen Stand per Mail geschickt.

Liebe Grüße 🤝

Dear MaxKr3011

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear MaxKr3011,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from JustCasino to join this conversation. Their input should help us move the case forward more efficiently.

Dear JustCasino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Hello Samuel,

Thank you so much for your help. I really appreciate it. 🤝🍀

Hallo Samuel,

vielen Dank für deine ihre Hilfe. Ich weiß das sehr zu schätzen. 🤝🍀

Greetings,

Thank you for bringing our attention to this matter. We'd like to provide some clarification below.

The player’s account was reviewed due to indicators of possible multi-accounting and bonus abuse.

The account was registered and accessed using the same device/browser environment previously associated with three other player accounts. This suggests that the accounts are connected and likely operated by the same individual or group.

This activity is not permitted under our Terms and Conditions, which clearly state:

"All bonus offers are strictly limited to one per person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.)."

Based on the above evidence, the relevant Terms and Conditions have been applied, resulting in the forfeiture of winnings, the refund of the player’s deposit, and the permanent closure of the account due to the breach of the bonus policy.

Best regards,

JustCasino Team.

Hello Samuel,

Hello JustCasino team,

Thank you for the statement from JustCasino.

I would like to offer an objective statement on this matter and clarify a few points:

First, it must be noted that the allegations now being made regarding multiple accounts or bonus abuse were never specifically communicated to me beforehand. Neither in the live chat nor via email was such an allegation mentioned. In all previous communication, references were made solely to an "administrative decision" or generally to bonus rules, without providing any specific reasons. This allegation is only being raised for the first time within the context of this public complaint procedure.

I personally created and used only one account at JustCasino. This account was managed by me personally, and I never created any other accounts, used other people's accounts, or profited from them.

It is true that I do not live alone. Another person in my household has previously used their own separate JustCasino account. This account was managed independently, with their own login details and payment information. There was no sharing of accounts, no access to other people's accounts, and no collusion or attempts to circumvent bonus terms and conditions.

Should any technical overlaps (e.g., IP address, network, device, or browser) be detected, I attribute these solely to the use of the same household or the same internet connection. As I understand it, this in itself does not constitute a violation of the Terms and Conditions, as long as each person maintains their own account and no misuse occurs.

JustCasino's statement still contains no concrete and verifiable evidence showing that:

I have created or used multiple accounts

I have benefited from additional accounts

or I actively circumvented bonus conditions.

No specific other accounts are named, nor are specific dates, deployments, or overlaps in identity or payment data disclosed.

In addition, I would like to point out once again that:

the bonus was fully implemented and completed

the credit was converted into real money

a payment has been approved and made

and the account was blocked and the winnings were confiscated only afterwards and without prior notification.

I remain willing to cooperate in a factual clarification, but request that JustCasino provide concrete, comprehensible and verifiable information that clearly demonstrates that an actual violation can be personally attributed to me.

Thank you very much for your support and for further investigating the case.

Best regards

Hallo Samuel,

hallo JustCasino-Team,

vielen Dank für die Stellungnahme von JustCasino.

Gerne möchte ich hierzu sachlich Stellung nehmen und einige Punkte klarstellen:

Zunächst ist festzuhalten, dass mir die nun vorgebrachten Vorwürfe eines angeblichen Mehrfachkontos bzw. Bonusmissbrauchs zu keinem Zeitpunkt vorab konkret mitgeteilt wurden. Weder im Live-Chat noch per E-Mail wurde mir ein solcher Vorwurf benannt. In der bisherigen Kommunikation wurde ausschließlich auf eine „administrative Entscheidung" bzw. pauschal auf Bonusregeln verwiesen, ohne konkrete Gründe zu nennen. Erst im Rahmen dieses öffentlichen Beschwerdeverfahrens wird dieser Vorwurf erstmals erhoben.

Ich habe selbst ausschließlich ein einziges Konto bei JustCasino erstellt und genutzt. Dieses Konto wurde von mir persönlich geführt, und ich habe zu keinem Zeitpunkt weitere Konten erstellt, fremde Konten genutzt oder davon profitiert.

Richtig ist, dass ich nicht alleine lebe. Eine weitere Person in meinem Haushalt hat in der Vergangenheit ein eigenes, separates JustCasino-Konto genutzt. Dieses Konto wurde eigenständig betrieben, mit eigenen Zugangsdaten sowie eigenen Zahlungsinformationen. Es gab keine gemeinsame Nutzung von Konten, keinen Zugriff auf fremde Konten und keine Absprachen oder Versuche, Bonusbedingungen zu umgehen.

Sollten technische Überschneidungen (z. B. IP-Adresse, Netzwerk, Gerät oder Browser) festgestellt worden sein, erkläre ich mir diese ausschließlich durch die Nutzung desselben Haushalts bzw. derselben Internetverbindung. Nach meinem Verständnis stellt dies für sich genommen keinen Verstoß gegen die AGB dar, solange jede Person lediglich ein eigenes Konto führt und keine missbräuchliche Nutzung erfolgt.

Die Stellungnahme von JustCasino enthält nach wie vor keine konkreten und überprüfbaren Nachweise, aus denen hervorgeht, dass:

ich mehrere Konten erstellt oder genutzt habe,

ich von weiteren Konten profitiert habe,

oder ich aktiv Bonusbedingungen umgangen habe.

Es werden weder konkrete andere Konten benannt, noch konkrete Zeitpunkte, Einsätze oder Überschneidungen bei Identitäts- oder Zahlungsdaten dargelegt.

Ergänzend möchte ich nochmals darauf hinweisen, dass:

der Bonus vollständig umgesetzt und abgeschlossen war,

das Guthaben in Echtgeld umgewandelt wurde,

eine Auszahlung genehmigt und durchgeführt wurde,

und die Kontosperrung sowie der Einzug der Gewinne erst nachträglich und ohne vorherige Benachrichtigungerfolgten.

Ich bin weiterhin bereit, bei einer sachlichen Klärung mitzuwirken, bitte jedoch darum, dass JustCasino konkrete, nachvollziehbare und belegbare Informationen vorlegt, aus denen eindeutig hervorgeht, dass mir ein tatsächlicher Verstoß persönlich zuzuordnen ist.

Vielen Dank für Ihre Unterstützung und die weitere Prüfung des Falls.

Mit freundlichen Grüßen

Additionally, I would like to mention a recent email from JustCasino that I have since received.

This email states in general terms that my account will be closed in the future due to "changes in administrative processes" and that no further deposits will be possible. The message contains no reference to alleged rule violations, bonus abuse, or multiple accounts and appears to be a general notification.

From my point of view, this email therefore does not explain the previous blocking of my account and the confiscation of the winnings, but rather represents a separate, general account closure.

Thank you for your consideration.

Best regards

ergänzend möchte ich eine aktuelle E-Mail von JustCasino erwähnen, die ich inzwischen erhalten habe.

In dieser E-Mail wird allgemein mitgeteilt, dass mein Konto aufgrund von „Änderungen in den Verwaltungsprozessen" künftig geschlossen wird und keine weiteren Einzahlungen möglich sind. Die Nachricht enthält keine Bezugnahme auf angebliche Regelverstöße, Bonusmissbrauch oder Mehrfachkonten und scheint sich um eine allgemeine Mitteilung zu handeln.

Aus meiner Sicht erklärt diese E-Mail daher nicht die bereits zuvor erfolgte Sperrung meines Kontos und den Einzug der Gewinne, sondern stellt eine separate, allgemeine Kontoschließung dar.

Vielen Dank für die Berücksichtigung.

Mit freundlichen Grüßen

Hello everyone,

thank you both for the detailed statements.

MaxKr3011, thank you for clearly explaining your position and for outlining the circumstances from your side. I acknowledge your cooperation and the points you raised regarding shared household usage and the timing of the account closure.

JustCasino, thank you for your explanation. To properly and fairly assess whether the actions taken against the player were justified, I now kindly ask you to provide more detailed and concrete evidence supporting the alleged breach of the Terms and Conditions.

Specifically, please clarify and substantiate the following points:

• Which other accounts were allegedly linked to MaxKr3011
• What exact technical and factual indicators were used to determine that these accounts were operated by the same person (e.g. device fingerprints, payment methods, identity data, behavioral patterns)
• Whether there was any direct overlap in payment instruments, personal details, or bonus usage
• Whether any funds, bonuses, or gameplay activity were shared or coordinated between the accounts
• At what point the alleged violation was identified in relation to the bonus completion and payout approval

Given that the winnings were confiscated and the account permanently closed, it is essential that the casino demonstrates clearly and specifically how the violation can be attributed directly to this player and why shared household circumstances alone were deemed insufficient.

Once this information is provided, we will be able to continue the investigation and determine whether the applied sanctions were in line with the casino’s Terms and Conditions.

Thank you for your cooperation. I will await your response.

Hello Samuel,

Thank you very much for the structured summary and the precise questions for JustCasino.

I have nothing to add to the statements and remain willing to cooperate in clarifying the facts.

Thank you for your careful review and I await JustCasino's detailed statement.

Best regards

Hallo Samuel,

vielen Dank für die strukturierte Zusammenfassung und die präzisen Fragen an JustCasino.

Ich habe den Ausführungen nichts hinzuzufügen und bin weiterhin bereit, bei der Klärung des Sachverhalts mitzuwirken.

Ich danke Ihnen für die sorgfältige Prüfung und warte auf die detaillierte Stellungnahme von JustCasino.

Mit freundlichen Grüßen

Hello,

The user's account is linked via browser cookies to three other accounts.

These accounts were flagged for bonus abuse in 06/2025 and were subsequently excluded from receiving any promotional offers. Since then, none of these accounts have been accessed again.

It is also worth noting that two of the linked accounts are direct duplicates (same email address with a different email domain).

Finally, the forum complaint nickname MaxKr3011 strongly matches the initials of the linked account holder’s name and surname, combined with the date of birth associated with a duplicate user.

The Terms and Conditions of the contract clearly states:

 "All bonus offers are strictly limited to one per person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account (Neteller, Skrill, etc.), one electronic device (computer, mobile phone, tablet, etc.)".

...And

"If You are [The Player is] suspected, including, but not limited to:

creating more than one account with the intent of assuming the other person's identity regardless of the purpose.

The Casino reserves the right to apply restriction measures [..] including but not always limited to voiding of any winnings obtained in violation and indefinite barring to the casino account access".

Samuel For more detailed confirmation that will include evidence, please, provide an email for contact.

Thank you,

JustCasino Team

Hello Samuel,

Hello JustCasino team,

For further clarification, I would like to explicitly state the following points:

To my knowledge, there are no overlaps between my account and the other accounts mentioned regarding:

Identity data (name, date of birth, KYC documents),

Payment instruments (bank account, card, e-wallet),

Transfers or balance movements,

coordinated or time-aligned bonus usage.

There was no parallel or jointly planned bonus activation.

Should any technical overlaps be detected (e.g., device or network), then, in my understanding, these are solely due to household-related circumstances. Such a technical overlap alone, however, does not constitute proof that multiple accounts were operated by the same person or that bonus abuse has occurred.

I therefore continue to request concrete, personal evidence that clearly proves a direct violation on my part.

Thank you for the further review.

Best regards

Hallo Samuel,

hallo JustCasino-Team,

zur weiteren Klärung möchte ich folgende Punkte ausdrücklich festhalten:

Nach meinem Wissen bestehen zwischen meinem Konto und den genannten anderen Konten keine Überschneidungen bei:

Identitätsdaten (Name, Geburtsdatum, KYC-Dokumente),

Zahlungsinstrumenten (Bankkonto, Karte, E-Wallet),

Transfers oder Guthabenbewegungen,

koordinierter oder zeitlich abgestimmter Bonusnutzung.

Es gab keine parallele oder gemeinsam geplante Bonusaktivierung.

Sollten technische Überschneidungen festgestellt worden sein (z. B. Gerät oder Netzwerk), so beruhen diese nach meinem Verständnis ausschließlich auf haushaltsbedingten Gegebenheiten. Eine solche technische Überschneidung allein stellt jedoch keinen Nachweis dafür dar, dass mehrere Konten von derselben Person betrieben wurden oder dass ein Bonusmissbrauch vorliegt.

Ich bitte daher weiterhin um konkrete, personenbezogene Belege, die einen direkten Verstoß meinerseits eindeutig nachweisen.

Vielen Dank für die weitere Prüfung.

Mit freundlichen Grüßen

Hello everyone,

thank you both for your updates. Since MaxKr3011 denies any involvement with other accounts, the best way to move forward is to share concrete evidence. You can send it to [email protected], or feel free to post it here in the thread so the player can see it as well – we can hide any sensitive attachments.

Hello Samuel,

Thank you very much for the clarification.

I have no objection to the submission of the relevant evidence within the framework of this procedure, even with redacted sensitive data, so that a fair and transparent assessment can be carried out.

I remain willing to cooperate and await further information from JustCasino.

Best regards

Hallo Samuel,

vielen Dank für die Klarstellung.

Ich habe nichts gegen eine Vorlage der entsprechenden Beweise im Rahmen dieses Verfahrens, gerne auch mit geschwärzten sensiblen Daten, damit eine faire und transparente Bewertung erfolgen kann.

Ich bin weiterhin kooperationsbereit und warte auf die weiteren Informationen von JustCasino.

Mit freundlichen Grüßen

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Samuel,

I would like to get in touch again, as the deadline is approaching.

I remain fully cooperative and have no objection to the submission of the requested evidence, even in redacted form.

To my knowledge, no concrete evidence has yet been presented regarding the alleged violations, therefore I am still waiting for clarification from JustCasino and hope for a corresponding adjustment to the rating if no evidence is provided.

Thank you for your support.

Hallo Samuel,

ich möchte mich noch einmal melden, da die gesetzte Frist bald abläuft.

Ich bin weiterhin vollständig kooperationsbereit und habe nichts gegen die Vorlage der angeforderten Beweise, gerne auch in geschwärzter Form.

Bis jetzt wurden meines Wissens noch keine konkreten Nachweise zu den behaupteten Verstößen vorgelegt, daher warte ich weiterhin auf eine Klärung durch JustCasino und hoffe bei nicht gebrachten beweisen um eine entsprechende Bewertungsanpassung.

Vielen Dank für Ihre Unterstützung.

Hello everyone,

thank you for your patience while this matter was being reviewed.

JustCasino has provided additional evidence privately from their backoffice, which I have now reviewed. While I cannot share all of the sensitive details publicly, the information indicates connections between the complained account and multiple other accounts that were previously flagged for bonus abuse. This includes patterns of duplicated accounts and historical context showing prior restrictions applied to related accounts.

Given this, it appears the casino had reasonable grounds to take action under their Terms and Conditions regarding multi-accounting and bonus abuse. Forfeiture of winnings and account closure in such circumstances is considered within their policies.

MaxKr3011, I understand this may be disappointing, and I want to ensure the process is transparent. If you have any final points or clarifications regarding your account that you’d like to share, please do so, and I will take them into consideration before closing the complaint.

Hello Samuel,

Thank you very much for your feedback and for reviewing the documents submitted by the casino.

I would like to reiterate that I did not create multiple accounts and did not knowingly violate the bonus terms and conditions. It is true that other people in my household have their own accounts and that the same device was used at times. However, no payment information was shared, no identities were mixed, and no coordinated bonus activities were carried out.

What particularly surprises me in this context is that I was never informed that other accounts had allegedly been flagged for bonus abuse or excluded from promotional offers. There was absolutely no notification, warning, or restriction on my own account before I activated and fully redeemed the bonus.

Furthermore, my withdrawal of over €500 was initially approved and paid out. Only afterwards was the account blocked and the winnings forfeited entirely. In my view, this created the impression that the alleged violation was neither detected nor communicated during the bonus phase.

Should any misinterpretations have occurred due to technical overlaps or household usage, I expressly regret this. However, there was no deliberate circumvention of the rules on my part.

Regardless of the outcome, I thank you for your objective handling of the case.

Hallo Samuel,

vielen Dank für Ihre Rückmeldung und die Prüfung der vom Casino übermittelten Unterlagen.

Ich möchte nochmals betonen, dass ich kein Mehrfachkonto erstellt und keinen bewussten Verstoß gegen die Bonusbedingungen begangen habe. Es ist korrekt, dass in meinem Haushalt weitere Personen mit eigenen Accounts existieren und zeitweise dasselbe Gerät genutzt wurde. Allerdings wurden keine Zahlungsdaten geteilt, keine Identitäten vermischt und keine koordinierten Bonusaktivitäten durchgeführt.

Was mich in diesem Zusammenhang besonders überrascht, ist, dass ich zu keinem Zeitpunkt darüber informiert wurde, dass andere Konten angeblich wegen Bonusmissbrauchs markiert oder von Werbeangeboten ausgeschlossen wurden. Es gab keinerlei Hinweis, Warnung oder Einschränkung meines eigenen Accounts, bevor ich den Bonus aktiviert und vollständig umgesetzt habe.

Zudem wurde meine Auszahlung über 500 € zunächst genehmigt und ausgezahlt. Erst danach erfolgte die Kontosperrung sowie der vollständige Verfall der Gewinne. Aus meiner Sicht entstand dadurch der Eindruck, dass der angebliche Verstoß nicht bereits während der Bonusphase festgestellt oder kommuniziert wurde.

Sollte es aufgrund technischer Überschneidungen oder haushaltsbedingter Nutzung zu Fehlinterpretationen gekommen sein, bedaure ich dies ausdrücklich. Eine bewusste Umgehung der Regeln lag meinerseits jedoch nicht vor.

Unabhängig vom Ausgang danke ich Ihnen für die sachliche Bearbeitung des Falls.

Hello MaxKr3011,

thank you for your response and for explaining your point of view.

The casino has also provided an additional clarification to us privately via email. According to their statement, the key factor in this case was that your account was technically linked to several other accounts through the same device. These accounts had previously been flagged for bonus abuse, which led the casino to apply their Terms and Conditions regarding multi-accounting and bonus restrictions.

The casino also explained that account reviews can take place at any stage, including during the withdrawal process, and that they are not obligated to notify players in advance if potential links between accounts are detected.

As already mentioned, the casino refunded your original deposit while the winnings were voided due to the detected breach of the bonus terms. Based on the evidence we reviewed and the explanation provided, we consider the casino’s action to be in line with their Terms and Conditions.

MaxKr3011, since you also acknowledged that multiple accounts may have been used from the same device within your household, we unfortunately cannot challenge the casino’s decision in this case.

As there is no further action we can take, this complaint will now be closed as rejected.

Thank you for your cooperation throughout the investigation.

Hello Samuel,

Thank you very much for reviewing my case and for the time you invested in the investigation. While I naturally regret the outcome, I respect your decision.

In conclusion, I would just like to state that I never knowingly created multiple accounts or attempted to circumvent bonus conditions. As I understand it, the potential technical overlap arose solely because several people in my household with their own accounts used the same device at times.

Furthermore, I was never informed that other accounts were allegedly flagged for bonus abuse or that my account might be subject to restrictions as a result. The withdrawal of my deposit was also initially approved before the final decision to close the account was made.

Regardless, I thank you for the transparent communication and the handling of the case.

Hallo Samuel,

vielen Dank für die Prüfung meines Falls und die Zeit, die Sie in die Untersuchung investiert haben. Auch wenn ich das Ergebnis natürlich bedaure, respektiere ich Ihre Entscheidung.

Ich möchte abschließend nur festhalten, dass ich zu keinem Zeitpunkt bewusst mehrere Konten erstellt oder versucht habe, Bonusbedingungen zu umgehen. Die mögliche technische Überschneidung entstand nach meinem Verständnis lediglich dadurch, dass in meinem Haushalt mehrere Personen mit eigenen Accounts zeitweise dasselbe Gerät genutzt haben.

Zudem wurde ich zu keinem Zeitpunkt darüber informiert, dass andere Konten angeblich wegen Bonusmissbrauchs markiert waren oder dass mein Konto dadurch Einschränkungen unterliegen könnte. Auch die Auszahlung meiner Einzahlung wurde zunächst genehmigt, bevor die endgültige Entscheidung zur Kontoschließung getroffen wurde.

Unabhängig davon danke ich Ihnen für die transparente Kommunikation und die Bearbeitung des Falls.

Hello everyone,

Thank you both for your updates and for your cooperation throughout this process.

MaxKr3011, I appreciate your patience and the clarifications regarding your account and household device usage. Your explanation has been carefully noted.

JustCasino, thank you for providing the supporting evidence and for your transparent communication regarding the account review and Terms and Conditions. Based on the documentation and explanations shared, it appears the casino had strong grounds to act under their policies regarding multi-accounting and bonus restrictions. While we cannot publicly share all sensitive details, the materials reviewed are sufficient to confirm the basis of their decision.

Due to the aforementioned reasons, we will now proceed to reject this complaint. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

MaxKr3011, please know that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you. You are also welcome to acknowledge the closure here or consider the matter concluded.

Thank you all for your professionalism and cooperation.

Best regards,

Samuel

Casino Guru