Lanista Casino - L'account del giocatore è stato riaperto in modo improprio.

I signed up to Lanista over the Christmas period.

After playing for a while, I successfully closed my account on January 20, 2026, citing my gambling addiction several times.

Despite this, they reopened my account without my consent on March 30, 2026. They even emailed me offers with huge bonuses, PRETENDING NOTHING I HAD BEEN INVOLVED.

I reported it via email to support and they immediately apologized and asked me for my bank details for a refund with an email sent on April 16th but after a good 20 days they are still asking me for the details but I have not seen any money.

Help me.

I find all this disrespectful.

AN ACCOUNT CLOSED DUE TO GAMBLING ADDICTION CANNOT BE REOPENED AND BONUSES ARE NOT SENT.

IT'S VERY SERIOUS.

Mi sono iscritto a Lanista nel periodo natalizio.

Dopo aver giocato per un pò avevo correttamente chiuso l'account il 20.01.2026 specificando la mia dipendenza da gioco d'azzardo più volte.

Nonostante ciò loro, hanno riaperto l'account, senza il mio consenso, il 30.03.2026. Inviandomi addirittura via mail delle offerte con bonus altissimi e FACENDO FINTA DI NULLA.

Ho segnalato via mail al support e mi hanno immediatamente fatto le loro scuse richiedendomi i dati bancari per un rimborso con una mail inviata il 16.04 ma dopo ben 20 giorni continuano ancora a chiedermi i dati ma non ho visto alcun soldo.

Aiutatemi.

Trovo tutto ciò irrispettoso.

NON SI RIAPRE UN ACCOUNT CHIUSO PER DIPENDEZA DA GIOCO D'AZZARDO E NON SI INVIANO MAIL CON BONUS.

E' GRAVISSIMO.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino in January, confirming that your account was permanently closed? My email address is [email protected].
• Have you received any additional responses from the casino since 16 April, when you were requested to send an email with your bank details? If so, kindly forward them to me as well.
• When was the last time the casino communicated with you regarding the refund of your deposits?
• In the screenshot you uploaded with your complaint, the casino promised you a refund of €170. Could you please explain why you set the disputed amount to €500?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika