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I made a deposit of 50 euros, I entered the game with 50 euros and I made 700. When I came out the money was 150 and then they told me that they had given me a bonus of 50 euros and the maximum amount I could win from the bonus was 100% of the deposit. (50 euros + 100% = 100 euros) I did not ask for bonuses, I did not receive bonuses and this appeared after I finished the game. If there had been bonuses, why was it not credited from the beginning like in all companies? Why when I reached the maximum amount, the game was not interrupted? Why did the amount appear after I left the game from which I had won? Why wasn't the amount 100 euros but 150?

Εκανα καταθεση 50 ευρω, μπηκα στο παιχνιδι με 50 ευρω και τα εκανα 700. οταν βγηκα τα χρηματα ηταν 150 και μετα μου ειπαν πως μου ειχαν βαλει μπονους 50 ευρω και το μεγιστο ποσο που μπορω να κερδισω απο το μπονους ηταν 100% της καταθεσης. (50 ευρω + 100% = 100 ευρω) δεν ζητησα μπονους, δεν πηρα μπονους και αυτο εμφανιστηκε αφου τερματισα εγω το παιχνιδι. αν ειχε πιστωθει μπονους γιατι δεν μπηκε εξαρχης οπως σε ολες τις εταιρειες; γιατι οταν εφτασα το μεγιστο ποσο δεν διακοπηκε το παιχνιδι; γιατι το ποσο εμφανιστηκε αφου βγηκα απο το παιχνιδι απο το οποιο ειχα κερδισει; γιατι το ποσο δεν ηταν 100 ευρω αλλα 150?

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Dear sketakis,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

• Can you confirm whether you have reviewed the terms and conditions associated with the bonus?
• Could you please confirm you did not receive any notification or message about the bonus before or during your gameplay?

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards

Petra