Lucky7even Casino - Il giocatore richiede la chiusura e il rimborso dell'account, nonostante quest'ultimo risulti ancora attivo.

Hello,

I requested account closure via live chat and was referred to their email address. There, I requested urgent account closure due to gambling addiction.

Unfortunately, I was still able to deposit money after almost a month. Therefore, I request a refund and, once again, the closure of my account.

Hallo,

habe ich im Livechat um Kontoschließung gebeten, ich wurde an deren E-Mailadresse verwiesen. Dort habe ich dann um dringende Kontoschließung aufgrund Spielsucht gebeten.

Leider kann und konnte ich nach fast einem Monat immer noch Geld einzahlen. Daher bitte ich um einen Refund und immer noch um Kontoschließung.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any response to the self-exclusion request you sent to the casino?
• Could you please forward screenshots or chat transcripts of your conversations with customer support in which they informed you which email address should be used for self-exclusion requests?
• Have you tried contacting the casino through any other communication channels or email addresses?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika