LuckyDreams Casino - L'account del giocatore viene chiuso dopo una grossa vincita.

Hey I won over 48000 dollars AUD on this platform on slots they didnt pay me for it at all I done 7 transactions for 6000 AUD to withdraw it out cause of there limits thid morning I try to log on and they have lock my account for no reason I ask on there live chat ehy my account with the withdrawal is lock/block they told me because of multiple accounts on there platform i dont have multiple accounts on there ill try to explain to them I have 1 account on your platform at the same time I told them yes I have the same account on 4 of your partnering platform that im allow to have its not duplicate account or multiple accounts its all 1 email address i use on all of your platform but I dont have multiple accounts on the same platform its 1 sccount for each platform they told me I not receiving the funds because of that the funds is in the account with pending transactions they wouldnt let me get out I dont understand why they would do this its 1 account across all your platforms i check all accounts on its on letslucky,luckyones and Vegasnow i have been lock and block from all its platforms they have done this straight after my biggest win. Only think I can say is they dont want to pay big wins out so they made up excuses for it.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

No I live with only my mums she bearly know a word of english.

All those account share the same email address across all its platforms im 100% sure im allow to do that even though all platforms are linked with one another Im sure I can use the same email address.

Yes all the platform i use with them my account are fully verified im alaway make sure on anyone online site my accounts are completed and full verification is all done on them before even deopsit

Nope the winning was done with just cash deopsit no bonuses were used and I had 7 withdrawal pending waiting to be cleared before my accounts were all block.

Oh and sorry I want to lets you know this has been on going for months now my bad about the miss understand. I use Google to type for me this case has been on going to months now I has got my law to see if they could do snything she told me about guru thank you so much kirstina

I cant log on to to sny of there platform too I think they block me from all of them I had 7 pending transactions be withdrawn when they block me on all if I can recover my photo on google I got video they sent me of there management on my account and I told them how can you get on my account you and cancel my transaction Im not smart but I done some research higher management can do what they like honestly. Let's me see if I can find them video. Thank you so much kirstina

Im guessing no new updates?

Thank you very much for your reply, AloneInAus. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear AloneInAus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru