Malina Casino - Il prelievo del giocatore ha subito un ritardo.

I won a total of €7,000, but I can only request a withdrawal of €500 per day, and only three withdrawals at a time, totaling €1,500. I requested my first withdrawal on February 8th and have since contacted the casino several times via their live "support." These obvious AI bots keep sending the same responses: "There is an unusually high number of active withdrawal requests," "We have forwarded your case to the finance department," "Your case now has increased priority." These replies always come immediately after I write. No human can type that fast.

Habe insgesamt 7000€ gewonnen, kann nur 500€ am Tag zur Auszahlung beantragen und auch nur 3, also 1500€ gleichzeitig zum Auszahlen beantragen. Habe am 08.02 die erste Auszahlung beantragt, habe seitdem das Casino über ihren live "support" mehrmals angeschrieben, und diese offensichtlichen KI-Bots schreiben immer das Gleiche "Es sind grad ungewöhnlich viele Auszahlungsverfahren aktiv" "Wir haben ihren Fall an die Finanzabteilung weiter gegeben" "Ihr Fall hat jetzt erhöhte Priorität" und all diese Antworten kommen immer direkt nachdem ich geschrieben habe. So schnell kann kein Mensch tippen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ElHomerPerverso,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ElHomerPerverso,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear ElHomerPerverso,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day, and unfortunately no, I still haven't received a single cent.

Guten Tag, und leider nein, mir wurde soweit immernoch kein Cent ausgezahlt.

Dear ElHomerPerverso, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Good day.

1: I have never successfully withdrawn money from the site before; I am new to the site.

2: My account says that "it looks like my account doesn't need to be verified." (See attachment)

3: I made my winnings with an active bonus and I successfully fulfilled the bonus conditions (before that, it wasn't even possible to request a withdrawal)

4: I played casino (slots).

Guten Tag.

1: Ich hatte auf der Seite noch nie erfolgreich Geld abgehoben, ich bin neu auf der Seite.

2: Bei mir steht, dass "es so aussieht als müsste mein Konto nicht verifiziert werden. (Siehe Anhang)

3: Ich habe meine Gewinne mit einem aktiven Bonus gemacht und ich habe die Bonusbedingungen auch erfolgreich umgesetzt (Vorher konnte man auch gar keine Auszahlung beantragen)

4: Ich habe Casino (Slots) gespielt.

Dear ElHomerPerverso, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation.

Karla

Hello, I requested the withdrawal on February 10th, and the first €1000 has already been transferred to me. However, when I try to withdraw the remaining money, it says: "Withdrawals blocked. Payments are restricted by the provider." I'm currently contacting support daily and keep getting put off.

Guten Tag, die Abhebung habe ich am 10.02 beantragt, mittlerweile wurden mir die ersten 1000€ auch schon überwiesen, jedoch, wenn ich jetzt mein restliches Geld versuche abzuheben steht dort: "Abhebungen gesperrt. Auszahlungen sind vom Anbieter beschränkt" da schreibe ich aktuell auch täglich den Support an und werde immer nur vertröstet

Dear ElHomerPerverso,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Martina, [email protected]. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear ElHomerPerverso,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Malina Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player cannot make withdrawal requests anymore?

Thank you in advance for providing the information.