Malina Casino - Il ritiro del giocatore è ritardato.

3 days and I still haven't received my money in the chat, the same automatic messages all the time!!! I think it's one of the few casinos where I've been afraid for my money that I won't get it!!!

3 ημέρα και ακόμα δεν έχω λάβει τα χρήματα μου στο τσατ συνέχεια τα ίδια αυτόματα μυνήματα !!! Νομίζω ότι είναι από τα λίγα καζίνο που έχω φοβηθεί για τα λεφτά μου ότι δεν θα τα πάρω !!!

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sotiriskarasas21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

I have scheduled a follow-up for 11 days from now to check on the status of your withdrawal. Please notify us if your withdrawal is processed before then.

Thank you in advance for your patience and understanding.

Best regards,

Katarina

The withdrawal has been delayed as you can see and with the message they have not asked me for any verification nor is it a big deal. My issue is that months ago I had played at this particular casino again and had made a request to withdraw €500 within 3 days I had the money in my account now at home it seems rather difficult to get it!!! I have played at countless casinos and in all of them I had withdrawals Wazamba, legiano, myempire, sportaza etc etc the only casino that is delaying me is this particular one now!!!

Η ανάληψη έχει καθυστερήσει όπως βλέπετε και με το μύνημα δεν μου έχουν ζητήσει καμία επαλήθευση ούτε είναι μεγάλο το πόσο το θέμα μου είναι ότι πριν μήνες που είχα ξανά παίξει στο συγκεκριμένο καζίνο και είχα κάνει αίτημα για ανάληψη 500€ μέσα σε 3 μέρες είχα τα λεφτά στο λογαριασμό μου τώρα σπίτι φαίνεται μάλλον δύσκολο να τα πάρω!!! Έχω παίξει σε άπειρα καζίνο και σε όλα είχα αναλήψεις Wazamba ,legiano, myempire,sportaza etc etc το μόνο καζινο που με καθυστερεί είναι το συγκεκριμένο πλέον !!!

5 working days today and they still haven't paid me!!! In the chat there are always lies and automatic messages from bots!!

5 εργάσιμη μέρα σήμερα και ακόμα να με πληρώσουν !!! Στο τσατ συνέχεια ψέματα και αυτόματα μυνήματα από bot !!

Update after endless live chat and messages I have everything screenshot it doesn't even let me open the live chat again we are talking about big thieves!!! 350€ withdrawal from 300€ deposits my profit is only 50€ but the thieves don't even give me my money back!!! Stay away from this casino no matter what

Update μετά από άπειρα live chat και μυνήματα έχω τα πάντα screenshot δεν με αφήνει καν να ανοίξω το live chat ξανά μιλάμε για μεγάλους κλέφτες !!! 350€ ανάληψη από 300€ καταθέσεις το κέρδος μου είναι μόνο 50€ αλλά οι κλέφτες δεν Μ δίνουν ούτε τα λεφτά μου πίσω !!!Μακριά από το συγκεκριμένο καζίνο ότι και να γίνει

Dear player,

thank you for your messages.

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case?

Thank you for your time, and I look forward to your response.

Katarina

Dear sotiriskarasas21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru