Malina Casino - L'account del giocatore è stato chiuso ma successivamente riaperto.

Hello,

I am having an issue with the ‘Malina Casino’ website.

I first requested that my account be closed on this site on 10 March 2026.

As you can see from the attachments included with my complaint, there have been several exchanges.

After quite some time, I received confirmation that my account had been permanently closed on 4 May (almost two months later, during which time, unfortunately, I deposited and lost a lot of money).

At the time of this confirmation of permanent closure, it was also confirmed that I would no longer receive any promotional offers.

However, as you can see, I did receive an offer on 29 May, and I was therefore able to log in to the site without ever having requested its reopening.

Above all, I would like this permanent closure to be properly enforced, and I would like to receive financial compensation for the very long delay in closing the account and for this unsolicited reopening.

Thank you very much

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Malina Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently still have access to your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

I have just sent you all the screenshots and evidence as you request by email to your address ([email protected]). Thank you very much!

Thank you very much for your reply. Unfortunately, I was unable to locate your original email from March 10. Could you please forward that email directly to my email address?

Additionally, could you please attach receipts of the deposits you have made since then as well?

i look forward to your response.

Hello, i send you the first email. Finaly, it was the 1st of march. I sent you all screen of deposit in my email of monday

Hi Attila,

​Thank you for your reply.

​To clarify, the email thread actually started on March 1st. If you check the history of this email, you will see that on March 2nd, I explicitly wrote the following:

​"I would like to add that I want a permanent closure of my account, because when I play, I lose "control", and I therefore no longer wish to play or deposit at all. I am specifying this because I do not want a temporary closure like I might have had in the past. Thank you for processing my request as quickly as possible please."

​Following that request, the final response actually came later, on March 10th, from the VIP service.

​As requested, I have attached to this email all the receipts for the deposits I have made since that period.

​I look forward to your update and to the final resolution of this matter.

​Best regards,

Dear Vinceli,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you so much for your help Attila

Dear Vinceli,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Malina Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Malina Casino representative to join this conversation and participate in resolving this complaint.

Dear Malina Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Igor,

I get the impression that this type of complaint isn't Malina Casino's favorite, given that they respond to others but not to those concerning responsible gambling.

In any case, thank you for your help, and let's see if I'm wrong.

Have a good day.