Mega.Bet Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

I did withraw and the message says: will be verified within 24 hours. If i go to the witdraw it still says pending. I can only withdraw €500 each. While i need to withdraw €7250… i want my money now!

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Dear Alkmaar072,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you. My account is fully verified, they have cancelled all my withdraws, without sending an email or any information why. They are also away in live chat pff

They now have closed my account because im frauding something, please help me. I didnt do anything wrong.

they close the chat and dont help me further, my €7000 is all gone😰

Okay so what has happened:

• Monday a week ago i won big. I direcly did withdraw. After days of waiting they asked for kyc last thursday
• thurday i completed kyc and accepted
• saturday they cancelled all my withdraws
• yesterday i talked via customer service see screenshots above.
• today they closed my account. Without a reason. I didnt do anything wrong i just want my €7000. They close the chats via customer service. It is so scammy that this casino does kyc after withdrawing money, not before depositing…

i am so desperate. I can cry the whole day

i never did anything fraudulent in my whole life, i dont understand it

I would like to clarify that if there were any issues with my KYC documents, I am more than willing to provide new, high-quality copies or alternative documents. If a mistake was made during the upload, it was unintentional, and I am ready to cooperate fully to verify my identity. But the tool they use said everything is approved…

they said this also. It is so frustrating they try to prevent paying out. They have to forbid these casinos…

@atilla, could you please respond/help me? and maybe its good to change the title: Players account has been blocked after trying to withdraw €7000,-

Dear Alkmaar072,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

hi atilla, they have blocked my account and say im fraudulent. They dont response me on email anymore. Please see all messages above

I didnt receive anything

I think you cant see all my messages above since they are flagged as: sensitive attachment and waiting for approval?

Can we please have a live discussion via chat or something?

Dear Alkmaar072, thank you for your response. I am truly sorry about your negative experience at Mega.Bet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you no longer have access to your account?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.

Do I understand correctly that you no longer have access to your account? No

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Slots

Did you pass the verification before you lost access to the account?yes, see screenshots which i send above. I won, i withdraw, then they didnt pay out, then they said you need to do kyc, i did kyc, the program said kyc passed, 6 days later when i kept asking for my withdraws they blocked my account and said fraudulent

Did you accumulate your winnings with or without an active bonus? Without bonus

I hope you can help me, if you have more questions, i can answer everything directly these 2 hours..

Dear Alkmaar072,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila G.