Megapari Casino - I depositi del giocatore non vengono accreditati e le vincite vengono ritardate.

The amount of the dispute is divided into two different issues:

The first is a bet that was never paid out totaling $85,000, and the second is three deposits of $35,000 that were never credited.

It's incredible how in all my years as a consumer of online betting sites, I've never had so many problems with a single site.

The site in question is MEGAPARI, and I will explain the two problems that exist.

The first is related to a winnings I had that were never credited to my balance; in fact, it was treated as if the bet had been lost in full. That is, in addition to not crediting the winnings to my balance, the amount bet was deducted in its entirety. Let me explain what happened: in the blackjack game, from the operator SPINORO, I opened three hands, $10,000 each.

In one hand I got blackjack, in another hand I got double A's, where I split, and in the other hand I got two 2's, and I didn't split, the dealer busted.

I've attached a file containing all the information provided by the game system in the betting history; you can confirm it there.

I am never credited with the amount earned.

I've tried contacting the site via chat, and their slow robots keep telling me the same thing: to wait 24 hours to check if my payment has been credited.

The second problem is that several deposits I made during the week of December 15th to December 19th were not credited.

I made a total of 19 deposits of $35,000 each, and the website only shows that 16 have been credited… I have receipts for every deposit I made, and I've already sent them to customer service more than three times, and it keeps telling me to wait another 24 hours for the remaining deposits to be reflected…

I've never had anything like this happen to me before, plus their robots or customer service ask for information as if the error was mine, when they perfectly can and HAVE to verify the information I'm giving them.

I don't know how else to proceed. I've always accepted my losses when I lose, but on this site, in addition to the different blackjack games I played, I never had a significant profit. That is, after each $35,000 deposit I made, I never reached 60% of the deposit amount. It's impossible to win on this site, impossible. I have accounts on many other sites, and there were always significant profits as well as losses. On this one, there were only losses.

I remain attentive to any clarification you may need to make so that justice is served in the two problems I had.

La cantidad de disputa se divide en dos temas diferentes:

El primero es una apuesta que nunca se pago de 85,000$ en total, y el segundo de tres depositos de 35,000$ que nunca se acreditaron.

Es increíble como en mis tantos años de consumidor de sitios de apuestas online, nunca había tenido tantos problemas con un solo sitio,

El sitio en cuestión en MEGAPARI, y explico los dos problemas que existen

El primero es relacionado a una ganancia que tuve que nunca fue acreditada a mi saldo, de hecho, paso como si la apuesta hubiera sido perdida en totalidad, es decir, además de no abonar la ganancia a mi saldo, la cantidad apostada fue restada en su totalidad, explico lo que paso: en el juego de blackack, del operador SPINORO,  abri tres manos, 10,000$ cada una.

En una de las manos obtuve blackjack, en otra de las manos obtuve doble AS, en donde me splitie, y en la otra mano obtuve dos 2, y no me esplitie, el dealer se paso.

ADJUNTO ARCHIVO EN DONDE APARECE TODA LA INFORMACION QUE DA EL MISMO SISTEMA DE JUEGO EN EL HISTORIAL DE APUESTAS, AHI MISMO LA PUEDEN CONFIRMAR

Nunca se me acredita la cantidad ganada.

He intentado comunicarme con el sitio via el chat, y sus ROBOTS lentos me siguen diciendo lo mismo, que espere 24 horas para revisar si ya se acredito mi pago.

El segundo problema es que varios depósitos que hice de la semana del 15 de Diciembre al 19 de Diciembre no se acreditaron,

Hice un total de 19 depósitos de 35,000 $, y en la pagina nada mas aparece que se me acreditaron 16… tengo los comprobantes de cada deposito que hice , ya le he mandado todos mas de tres veces al sistema de atención al cliente, y me sigue diciendo que espere otras 24 horas para que los depósitos restantes se vean reflejados...

Nunca me habia pasado algo asi, ademas sus robots o servicio de atencion a cliente te piden informacion como si el error hubiera sido mio, cuando ellos perfectamente pueden y TIENEN que verificar la informacion que les estoy dando.

No se como mas proceder, siempre he asumido las perdidas que tengo cuando pierdo, pero en este sitio, además de que los diferentes juegos de blackjack que jugué , nunca tuve una ganancia significante, es decir, después de cada deposito de 35,000$ que hice nunca llegue a estar arriba en un 60% del monto del deposito, es imposible ganar en este sitio, imposible, tengo cuentas en muchos otros y siempre hubo GANANCIAS significativas, como perdidas, en este solo hubo perdidas,

Quedo atento a cualquier aclaración que tenga que hacer para que se haga justicia en los dos problemas que tuve.

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Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

In relation to your uncredited winnings, could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to [email protected]? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

As per your deposits, if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila G.