MelBet Casino - Il giocatore dichiara che il pagamento è in ritardo.

Melbet – Withdrawal withheld without explanation, support delaying with "be patient" responses.

Description of the Issue:

On 05/27/2026, I requested a withdrawal of 5000 ETB from my Melbet account (Player Account ID: 1127559469).

The funds have not reached my account and remain stuck/withheld by the operator. When I contacted Melbet customer support to find out why the transaction is delayed, they refused to provide a valid technical or security reason. Instead, the support agents simply instructed me to "be patient" without giving a specific timeframe or explanation.

My account is fully verified, and I have not violated any terms. It appears the operator is using stall tactics to delay my payout. I am requesting Casino Guru’s assistance to mediate this issue, contact Melbet management, and find out the exact status of my funds so this withdrawal can be processed immediately.

Important notice:

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Dear yisloveus,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear yisloveus,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello yisloveus,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear yisloveus, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla