Miami Club Casino - L'account del giocatore è stato chiuso dopo aver vinto un jackpot.

I won a Mega Jackpot of over $300,000 at Miami Club Casino. Immediately after my win, the casino shut down my account and refused to pay me a single dollar.

Their excuse about "payment disputes" is false, irrelevant, and clearly used only after I hit the jackpot. All disputes were already settled and have nothing to do with my winnings.

This is a serious violation of fair gaming standards. The casino has provided no evidence, no investigation, and no valid reason for stealing over $300,000 in legitimate winnings.

I demand a full payout of my jackpot winnings and immediate action against this unacceptable behavior.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of your jackpot win, along with any relevant communication to [email protected]?
• Could you please explain the alleged "payment disputes" in more detail?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Itachi97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent her an email with all the information you requested.

Jag har skickat ett mejl till henne med all information som ni begärde.

Hello Itachi97,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your email.

Could you please clarify the amount you deposited into your casino account before you won the jackpot? Also, has this deposit been successfully credited to your account? The screenshot you provided seems to indicate that the deposit was unsuccessful and you were not charged.

I have deposited money several times so I don't remember exactly how much each time, but the deposits were usually between $25 and $50. The image I sent was only to show the balance in my account, not to show that there was an error with the deposit. This particular deposit was made after I had won the jackpot, as I was then depositing with cryptocurrencies instead.

Jag har satt in pengar flera gånger och minns därför inte exakt hur mycket varje gång, men insättningarna låg vanligtvis mellan 25 och 50 dollar. Bilden jag skickade var endast för att visa saldot på mitt konto, inte för att visa att det hade uppstått ett fel vid insättningen. Denna specifika insättning gjordes efter att jag hade vunnit jackpotten, eftersom jag då gjorde insättningar med kryptovalutor istället.

Thank you for your response.

It is still not clear to me what the "dispute balance" issue refers to. Is there any communication between you and the casino regarding this matter? If so, please forward it to me at [email protected].

Have you ever requested a chargeback from your bank?

Additionally, please forward the email you received from the casino after your account was closed.

Thank you for your answer.

I sent you an email.

Tack för ditt svar

jag skickade mejl till dig

Thank you for your email.

Please understand that online casinos consider a chargeback as fraud. From their perspective, it means a player is asking to reverse a payment that was already agreed upon and used. This may also cause you problems in any other online casinos in the future, since many casinos share information about players. If they see a chargeback on your account with another casino, they might assume you're a high risk, thinking you might do the same with them. To protect themselves, casinos often treat any chargeback history as potential fraud, even if it wasn’t related to their site.

Due to the fact that you requested a chargeback for some of your deposits, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Best regards

Veronika

Casino.Guru