Mr Bet Casino - Il ritiro del giocatore è ritardato a causa di continui problemi di verifica.

They have asked for very personal information which I gave to be verified under their agreement but they keep saying something is not acceptable when the documents I've given are .When I give more they chamge it to some other item , they keep passing me off to new workers regularly where I have to repeat the process because the info is not communicated. Then when i say why is it the picture not clear ?or something is not visible when I can see the picture I've submitted they say its not their department .That department gives vague information passed on to the worker which changes every half hour .I sent another and another attempt and they change to something else obviously to frustrate me .I have given bank , passport ,e statement im screen shot , pdf, photos and they change back to the start. They say my address is different when it isnt .They repeat the problem when I've given another document that they say is valid .Then they want a picture of my bank card front and back , then I must be in the picture then it must be signed, it needs my name on it etc etc my bank card doesn't have my name on it .Its a total scam tactic. They hide behind the agreement so they can simply do this forever. All the time changing workers constantly. Now they have all this information which can be used for almost anything and I dont trust them at all which is very stressful and time wasting for me .I've played often and only won something like that once and they refuse to pay by finding ways to delay, confuse , frustrate and still ask for more information. Its an invasion of my personal data and my security with no benefit .3 months I've been stuck in limbo .I would give up but thyley have all my information and I want to know they are willing to pay to feel secure about my information. Ive put ib so much effort its hard to give up and let them con me in a barely legal way.Ive looked into them and this is a tactic and strategy they use with everyone. This should not be legal and is disgusting .I hope you can help ,they should be shut down and prosecuted.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your ongoing problems with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your player's account?
• Could you please specify which address is listed in your player's profile, or provide a screenshot?
• Which of the documents you have uploaded cite your address on them?
• Have you achieved your winnings with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the accusations made against you and the verification requirements? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear LukeP,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru