MyEmpire Casino - Manca il saldo del conto del giocatore.

I deposited €100 with a 200% bonus (non-sticky), which increased my balance to €300. I then closed the site, intending to play again later. When I tried to log back in, my account was empty, despite my email address being linked. Even my payment history was gone. The account is essentially reset. I contacted support seven times, each time for 30 minutes, but they refused to help. I also received an email confirming my account was simply empty. I have proof of my transaction ID and the balance I had, yet they still claim they can't link my account. The €300 is now gone. I can't log into my "real" account using my username either. A duplicate account is impossible since I was able to log in with my single email address.

Ich zahlte 100 euro ein mit einem 200% bonus (non sticky) mit den 100 euro kam ich auf 300 euro, und schloss die Seite um zu einem späteren Zeitraum erneut zu spielen... als ich mich wieder einloggen wollte kam ich auf ein leeres Konto TROTZ meiner email, selbst der zahlungsverlauf ist gelöscht. Das konto ist quasi wie zurück gesetzt... ich wurde vom support nach 7 mal 30 minuten jedesmal abgewiesen sie könnten nicht helfen. Auch über Email bekam ich die rückmeldung mein konto sei einfach leer... ich habe einen Beweis dank meiner Transaktionsid + dem guthaben das ich hatte, und trotzdem können Sie mein Konto angeblich nicht zuordnen... die 300 euro sind nun leider einfsch weg. Per benutzernamen ist der login in mein "richtiges" konto auch nicht möglich. Ein doppelkonto ist auszuschließen da der LOGIN funktionierte mit meiner nur einzigen email....

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you have access to your player's account?
• Have you completed the wagering requirements? What was the expiration period set for the bonus, to your knowledge?
• Is your game history available to you in your player's profile? Were you able to check the records?
• Were you able to request your game history records from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The bonus wasn't activated yet! I was playing with my deposit balance without the bonus. The bonus was meant to be activated later. No... my account is completely reset, my game history and deposit history are completely empty... but I can still log in. I have chats with support and the transaction ID.

Der Bonus war noch nicht aktiviert ! Ich spielte mit dem Einzahlungsguthaben ohne Bonus. Der Bonus war zum später aktivieren. Nein.. mein Konto ist wie zurückgesetzt, spielverlauf und Einzahlhistorie ist komplett leer... log in funktioniert jedoch. Chats mit dem supporter vorhanden ebenso die transaktions id

Thanks for your reply and explanation of the situation.

Kindly provide evidence of the incident, such as your recent communication with the casino.

Share screenshots here or submit the information to my email at [email protected]

Thanks in advance for your cooperation.

I sent you the evidence to [email protected] sent

Ich habe Ihnen die Beweise an [email protected] gesendet

Thanks for sharing the evidence and for your patience.

Has the casino provided you with an update?

Was your player's balance restored or an explanation provided to you since your last response?

Please let me know.

Unfortunately not, no! I still haven't received my 300 euros back.

Leider nicht nein !!! Ich habe nach wie vor meine 300 euro NICHT zurück

Dear JIMI69,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear JIMI69,

I am so sorry to hear about your problem with the MyEmpire Casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a MyEmpire Casino representative to join this conversation and participate in resolving this complaint.

Dear MyEmpire Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Thank you so much for your help, Casinoguru...!!!!

Vielen Dank für Ihre Hilfe Casinoguru ...!!!!