Nomini Casino - Il ritiro del giocatore è stato posticipato.

Good morning,

My account has been blocked for withdrawals for over a month and a half. I've been trying to contact support since March 18th. I've been emailing every 2-3 days, and the copy-and-paste response I get is always the same. I can't take it anymore.

Buongiorno,

è oltre un mese e mezzo che il mio conto ha i prelievi bloccati, sto cercando dal 18 marzo a scrivere all’assistenza, sto scrivendo mail ogni 2/3 giorni e la risposta copia incolla che mi danno è sempre la stessa. Non ce la faccio più.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the emails from the casino’s customer support explaining why the withdrawal option is unavailable? My email address is [email protected].
• What types of games did you play? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verificaiton, or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

These are the emails I've been receiving since March 19th. I've received at least 15 of them, all the same. There's no explanation, just a constant postponement of the problem. I have to wait. They're working on my case, but they have no updates. This has been going on for a month and a half.

I've never used bonuses on their site; I've accumulated my winnings through sports betting, a few casino games, and slots. My winnings mostly come from gambling. KYC verification has been completed.

Queste sono le mail che ricevo dal 19 marzo, ne ho ricevute così almeno 15, tutte uguali, non c’è una spiegazione, solo un continuo rinvio del problema, devo aspettare, stanno lavorando al mio caso ma non hanno aggiornamenti. Questo va avanti da un mese e mezzo.

Non ho mai usato bonus nel loro sito, ho accumulato le mie vincite con delle scommesse sportive, qualche partita al casinò e slot. Prevalentemente le mie vincite derivano da scommesse. La verifica kyc è stata completata.

Dear Elena4

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Elena4,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Nomini Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Dear all,

thank you for contacting us.

We have forwarded the issue to the relevant department for further check. Once there is update you will be informed accordingly.

Thank you for the understanding!

Best Regards,

Team Nomini

Dear Nomini Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear all,

thank you for contacting us.

We have forwarded the issue to the relevant department for further check. Once there is update you will be informed accordingly.

Thank you for the understanding!

Best Regards,

Team Nomini

Dear all,

apologies for the delay, we are still waiting for the relevant department to check and provide further explanation regarding the blockage of the withdrawals. They should now prioritize it and once there is update we will immediately inform you.

Thank you for the understanding!

Best Regards,

Team Nomini