Nomini Casino - Le vincite del giocatore sono state ritardate.

Hello, I have a pending withdrawal of 750 euros from Nomini since 02-10-2025. I have sent the documents they requested and have been waiting until now, when I feel it is a mockery and a lack of respect that they continue to refuse the withdrawal.

I have transcribed chats. I've cancelled both withdrawals to withdraw via Playid and they won't let me either.

Hola, tengo pendiente 750 euros de retiro de Nomini desde el 02-10-2025. He enviado los documentos que me han solicitado y me he mantenido a la espera hasta que siento que es una burla y una falta de respeto que sigan sin aceptar el retiro.

Tengo chats transcritos. He cancelado los dos retiros para retirar por Playid y TAMPOCO me dejan.

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Dear Currupipi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Which withdrawal method did you select originally (e.g., bank transfer, card, e-wallet)? You mentioned cancelling withdrawals to try via PlayID — was PlayID the method you originally selected or the alternative?
• When you cancelled the withdrawals and tried to use PlayID, did you receive a confirmation or any error messages?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Have you made any successful withdrawals before? No

Could you confirm that you've passed the KYC verification? I've submitted the documents and everything is verified except for the selfie, which has been uploaded for a month and 15 days and is still under review with no response. The chat seems to be full of bots; if you'd like, I can send you the transcribed conversation.

Have you accumulated your earnings with or without an active bonus? Without a bonus

What withdrawal method did you originally select (e.g., bank transfer, card, e-wallet)? Crypto

You mentioned canceling withdrawals to try using PlayID. Was PlayID your original method or an alternative? Cryptocurrencies then PlayID, but it's not working for me.

When you canceled the withdrawals and tried to use PlayID, did you receive a confirmation or an error message? It wasn't just a "withdrawals blocked" message.

¿Has realizado algún retiro exitoso anteriormente? No

¿Podrías confirmar que has pasado la verificación KYC? Si he enviado los documentos y está todo verificado menos la foto selfie que lleva subida 1 mes y 15 días y sigue bajo revisión sin respuesta alguna, por el chat parecen bots si quieren les paso la conversación transcrita

¿Has acumulado tus ganancias con o sin bono activo? Sin bono

¿Qué método de retiro seleccionaste originalmente (por ejemplo, transferencia bancaria, tarjeta, monedero electrónico)? Cripto

Mencionaste cancelar los retiros para intentarlo con PlayID. ¿PlayID fue el método que seleccionaste originalmente o la alternativa? CriptoMonedas luego PlayID pero no me lo permite

Cuando canceló los retiros e intentó usar PlayID, ¿recibió una confirmación o algún mensaje de error? No simplemente sale un mensaje de retiros bloqueados

Thank you for your reply and for providing the previous details,Currupipi.

• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Could you please forward us any confirmation or email indicating that you have successfully completed the KYC process?
• Additionally, please provide any furhter communication you had with the casino. This can include screenshots, emails, or chat records. You can send me all the documents to:[email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Here's how my account appears:

Aquí muestro como aparece mi cuenta:

Here's how my account appears:

Aquí muestro como aparece mi cuenta:

Thank you for your reply and for providing the previous details, Currupipi.

Could you please let us know if you are able to share the transcribed chats with us? You can send me all the documents to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.