Pistolo Casino - I prelievi dei giocatori sono ritardati.

Hi, I requested two withdrawals from this casino, the first for €344 on 01/30/2026 and the second for €300 on 01/31/2026. More than 14 days have passed for both withdrawals but I have not received them yet.

I hope you can help me get my winnings.

Thank you

Ciao, ho richiesto due prelievi da questo casino, il primo da 344€ in data 30/01/2026 e il secondo da 300€ in data 31/01/2026, sono passati più di 14 giorni per entrambi i prelievi ma non li ho ancora ricevuti.

Spero possiate aiutarmi a ricevere le mie vincite.

Grazie

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Dear Spaffle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good morning Kristina,

• No, these 2 are the first withdrawals I'm requesting on Pistolo.
• I wasn't asked to do KYC verification. If I go to the verification section, it says that it's not necessary to upload documents.
• My winnings were obtained by playing my real balance on Pragmatic and Hacksaw slots.

Thanks in advance

Buongiorno Kristina,

• No, questi 2 sono i primi prelievi che richiedo su Pistolo.
• Non mi è stato chiesto di fare la verifica KYC, se vado nella sezione verifica c'è scritto che non è necessario caricare documenti.
• Le mie vincite sono state ottenute giocando il mio saldo reale alle slot pragmatic e hacksaw.

Grazie in anticipo