Pistolo Casino - I prelievi dei giocatori sono ritardati.

Hi, I requested two withdrawals from this casino, the first for €344 on 01/30/2026 and the second for €300 on 01/31/2026. More than 14 days have passed for both withdrawals but I have not received them yet.

I hope you can help me get my winnings.

Thank you

Ciao, ho richiesto due prelievi da questo casino, il primo da 344€ in data 30/01/2026 e il secondo da 300€ in data 31/01/2026, sono passati più di 14 giorni per entrambi i prelievi ma non li ho ancora ricevuti.

Spero possiate aiutarmi a ricevere le mie vincite.

Grazie

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Spaffle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good morning Kristina,

• No, these 2 are the first withdrawals I'm requesting on Pistolo.
• I wasn't asked to do KYC verification. If I go to the verification section, it says that it's not necessary to upload documents.
• My winnings were obtained by playing my real balance on Pragmatic and Hacksaw slots.

Thanks in advance

Buongiorno Kristina,

• No, questi 2 sono i primi prelievi che richiedo su Pistolo.
• Non mi è stato chiesto di fare la verifica KYC, se vado nella sezione verifica c'è scritto che non è necessario caricare documenti.
• Le mie vincite sono state ottenute giocando il mio saldo reale alle slot pragmatic e hacksaw.

Grazie in anticipo

Thank you very much for your reply, Spaffle. Have you attempted to contact the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hi Kristina, I contacted them via chat, here are the screenshots of the conversation:

I haven't received any email notification or request for documents. I assume it's just a delay on their part, and I hope you can help me receive my withdrawals in a reasonable timeframe.

Ciao Kristina, li ho contattati via chat, ecco gli screenshot della conversazione:

Non ho ricevuto nessuna comunicazione via email e nessuna richiesta di documenti, presumo che sia solo un ritardo da parte loro e spero possiate aiutarmi a ricevere i miei prelievi in tempi ragionevoli.

Hello Spaffle,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru