Playzilla Casino - I prelievi dei giocatori sono in ritardo.

Hello, I hope you can help me.

Can

Five days ago I won €40,000. Support told me I was at level 3 and could withdraw €800 every 24 hours. I did this, and the first withdrawal came after four days. I had two more withdrawals of €800. I wanted to withdraw again, but it didn't work. They put me down to level 2. I wrote to support, and they said that... The error persists, and I keep playing, but that's not enough for them. They told me I should deposit more money to keep my level up. This morning, I withdrew €500, and then after 20 minutes, my €800 withdrawal was suddenly canceled, which I didn't do. I contacted support, and they said it was a mistake, but I can't withdraw again because I can only do so 24 hours later. And now it's only €500. I currently have a balance of €38,000. Do I have to wait a whole year to get it all paid out? How is that supposed to work if they're treating me like this? Please, can you help me?

Thank you for your efforts. Regards

Hallo ich hoffe das sie mir weiter helfen

Können

Ich habe vor 5 tagen 40000 euro gewonnen bei suport haben sie mir geaagt ich das ich.level 3 bin und ich jeder 24 std 800 euro auszaheln kann habe das auch gemacht erste auszahlung ist nacht 4 tagen gekommen habe noch zwei mal 800 eurp bei auszahlung gehabt wollte nochmal ist nicht gegangen sie haben mich auf level 2 runter gesetz habe suport geschrieben sie haben gesagt das ei. Fehler ist dan wieder nicht spiele ganze zeit noch weiter aber das reicht denen nicht ich sool einzahlen das mein leveö aufrecht böeibt meinten sie bei suport jetz in der früh habe 500 euro ausgezahlt dan nach 20 min war meine 800 euro auf einmal stoniert was ich nicht war habe suport geschrieben sie meinten das ein fehler war aber kann nicht maö wiedr auszahlen weiö ich 24 std später erst kann und das jetz 500 euro ich habe gut haben aktuell 38000 euro sill ich jetz ganze jahr warten bis ich alles ausgezahlt bekomme wie soll das gehen wen die mir jetz so machen bitte kännen sie mir weiter.helfen

Bedanke mich für ihre. mühe mfg

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Dear Simarik, thank you very much for submitting your complaint.

I completely understand your frustration with the slow withdrawal process. However, we can only ask the casino to proceed with the payments according to their policies.

Could you please advise whether you have any pending withdrawals at the moment? If so, could you please clarify whether you are facing any delays with their payment?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila G.