Playzilla Casino - L'account del giocatore sembra essere bloccato dopo un problema con il deposito.

deposited 35 euro on saturday via bank transfer, the money was taken from my account but did not show up in the casino, a pop up then came up saying it can take from 30mins to 2 hours for it to show up, i waited for over 2 hours and still nothing, so i sat and waited and checked every hour and sent an email every hour to support saying it still has not shown up, i sent a screenshot of the money taken from my bank to online chat, but all i kept getting was emails saying your request has been sent to the relevant dept, now 20 hours later i cant even log in it seems they have blocked me i tried logging in but it says incorrect username or password so i changed my password and still cant log in, i contacted online chat and again they said it will be passed to the relevant dept i also sent an email with screenshots of the attempts to log in and got the same email, so now after 20 or so hours i am down 35 from my account and i am blocked from logging in, (please note that on the bank screenshot the date listed as the money going out is monday 9th march, but the money is already gone, i had 289 euro they took 35 then you can see my balance of 254, the banks close for the weekend so monday is when the page is updated)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

As for the missing payment, if your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

today monday playzilla emailed me and said my 35 euro is now in my account, however i can not log in they sent me a code which does not work i have tried different browsers and pcs, tablets and phones, i changed my password, tried using my user name and email as log in name and can not get into the casino, i never got to play at the casino i just wanted to try some new slots i was able to log in all weekend to keep checking if my deposit was going to be there and suddenly i could not log in anymore when i said i was going to lodge a complaint with you, the only verification i filled out was my profile and phone number, *******UPDATE****** i was finally able to log in and my 35 euro is ther, i have now requested a refund i do not wish to play here, regardless if they pay me or not i would like to withdraw my complaint and review for this site i will write an updated review in time, thank you for your time,

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dotdotdot,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila