Posido Casino - La giocatrice ha difficoltà a chiudere il suo account.

Hi, I've been registered in this casino for over a week now. I asked for my account to be closed. Is it possible that they always find excuses to not close my account? I'm asking you to help me close my gaming account with this and other casinos. The casinos in question are RTB, POSIDO, FRUMIZI, ELFCASINO, SPINAGA, SG, EMPYRI. For reasons that are blocking my line, I feel like I'm playing alone.

Salve sono iscritta in questo casino più di una settimana fà ho chiesto la mia chiusura del conto e possibile che mi trovino sempre scuse pur di non chiudere il conto ,chiedo a voi di aiutarmi a chiudere il conto gioco con questo e altri casino .i casino in questione sono RTB,POSIDO,FRUMIZI,ELFCASINO,SPINAGA,SG,EMPYRI,per motivi che mi bloccano la lineea e mi sembra di star lì a giocare da sola

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino. If you have issues with any other online casino, kindly file a separate complaint for each one if the issues persist.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you reached out to the casino's customer support at [email protected]? With what result?
• When was the last activity (deposits, gameplay) on your account?
• Is your player's account verified?
• Would you consider yourself a vulnerable player in need of protection from gambling?
• Have you unsubscribed from the casino's marketing communication?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, yes, I contacted the site chat, then I sent several emails for closure, I can't understand why it takes so long to close the account

Salve si ho contattato la chat del sito, poi ho inviato più volte email per la chiusura non riesco a capire perché ci vuole tutto questo tempo per chiudere l'accaunt

Thanks for your reply.

• When was the last activity (deposits, gameplay) on your account?
• Is your player's account verified?
• Would you consider yourself a vulnerable player in need of protection from gambling?
• Have you unsubscribed from the casino's marketing communication?

Kindly share your responses to my questions so we can better determine how to assist you further.

Thanks in advance for your cooperation.