Rabona Casino - Il giocatore chiede disperatamente il rimborso dopo l'autoesclusione.

Please I'm desperate I don't know how to get my money back.

I realized I had a serious gambling problem and turned to the serd and excluded myself from all the sites.

Rabona does not have the option to close your account (at least until now).

On January 16th I received an email with a €50 bonus and I played it, 3 days later I destroyed myself by playing 15,000 a loan I made for important things, my life is slipping away from me, I ask Rabona for a hand to get this money back, I'm destroyed.

I was on a recovery journey but after this, psychologically I fear the worst.

Pergavore I have already sent more than 127 emails begging Rabona.

My life depends on the processing of this refund please.

Please, I've been suffering from anxiety, eating disorders and insomnia for two days... I'm writing to Rabona at any time, I can't sleep anymore

Perfavore sono disperato non so come fare a riavere i soldi indietro.

ho capito di avere seri problemi con il gioco d’azzardo e mi sono rivolto al serd e mi sono autoescluso da tutti i siti.

Rabona non ha la possibilità di chiusura account ( almeno fino ad oggi).

il 16 gennaio mi è arrivata una email con un bonus di 50€ e li ho giocati, 3 giorni dopo mi sono distrutto mi autodistrutto giocando 15000 un finianzamento che ho fatto per cose importanti ho la mia vita che mi sta sfuggendo dalle mani chiedo a rabona una mano per avere indietro questi soldi sono distrutto.

stavo intraprendendo un percorso di ripresa ma dopo questa psicologicamente temo il peggio.

Pergavore ho già mandato più di 127 e-mail implorando Rabona.

La mia vita dipende dallo sviluppo di questo rimborso la prego.

la prego è da due giorni che soffro di ansia disturbi alimentari e insonnia… sto scrivendo a Rabona in qualsiasi orario non dormo più

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Dear Alessandro657,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

I sent her everything

le ho mandato tutto

I am requesting that my account be reopened to collect transactions made since Monday, January 19, 2026.

chiedo che il mio conto venga riaperto per andare a prendere le transazione effettuate da lunedì 19 gennaio 2026

Please I'm desperate I'm not getting any more response from Rabona... I'm out of energy

I sent more than 170 emails, I contacted customer service 24 hours a day, but now they won't let me contact them anymore.

I lost 15,000. I know I gambled it myself, but I have a deep problem with gambling... I'm having health problems after this loss. I can't sleep anymore, I don't eat anymore, I don't get out of bed.

I'm just hopelessly desperate

I'm not even going to sessions anymore

Perfavore sono disperato non sto avendo più risposta da Rabona… ho esaurito le forze

ho mandato più di 170 email ho contatto il servizio clienti h24 addirittura ora non me lo fa contattare più

ho perso 15000 so di averli giocati io ma ho un problema profondo con il gioco d’azzardo…sto riscontrando problemi dopo questa perdita a livello di salute non dormo più non mangio più non mi alzo dal letto.

sono proprio senza speranza disperato

Non sto andando nemmeno più alle sedute

Before losing this sum, my document was and still is registered in the ADM register of self-excluded people...

Italian gambling policies were not respected even without the ADM license

Therefore I request a refund, I repeat since I am self-excluded from all sites

il mio documento prima di perdere questa somma risultava e risulta tutt’oggi al registro adm degli autoesclusi…

non sono state rispettate le politiche italiane sul gioco d’azzardo anche non avendo la licenza adm

Pertanto richiedo il rimborso, ripeto essendo io autoescluso da tutti i siti

Dear Casino Guru team,

I am contacting you to report a very serious case involving the Rabona online casino, for which I request your support as a mediator.

At the time of the events, I was actively self-excluded through the national ADM system (Italy).

Despite this self-exclusion being in effect, Rabona Casino (a non-ADM operator) still allowed me to:

- register / log in to your account

- make deposits

- play without any restrictions

As a result, I suffered overall losses of approximately €15,000.

Despite not being a regulated operator, Rabona accepts Italian players and promotes responsible gaming policies. Allowing a self-excluded player to play at the national level represents a serious lack of protection, especially considering that self-exclusion is a tool specifically designed to prevent financial and personal harm.

I have already contacted Rabona asking for explanations and a refund of the lost sums, but so far I have not received an adequate response.

I therefore kindly ask Casino Guru to:

- examine my case

- evaluate the casino's conduct in relation to responsible gaming policies

- intervene as a third party to help me obtain a fair solution, including reimbursement for losses suffered

I'm available to provide all the necessary documentation: proof of ADM self-exclusion, gaming history, and communications with the casino.

Thank you for your attention and I look forward to hearing from you.

Best regards,

Alessandro Z.

Gentile team di Casino Guru,

vi contatto per segnalare un caso molto serio che coinvolge il casinò online Rabona, per il quale richiedo il vostro supporto come mediatore.

Al momento dei fatti, ero attivamente autoescluso tramite il sistema nazionale ADM (Italia). 

Nonostante questa autoesclusione fosse in vigore, il casinò Rabona (operatore non ADM) mi ha comunque consentito di:

- registrarmi / accedere all’account 

- effettuare depositi 

- giocare senza alcuna restrizione 

A causa di ciò, ho subito perdite complessive pari a circa 15.000 €.

Pur essendo un operatore non ADM, Rabona accetta giocatori italiani e promuove politiche di gioco responsabile. Consentire il gioco a un utente autoescluso a livello nazionale rappresenta una grave mancanza di tutela, specialmente considerando che l’autoesclusione è uno strumento pensato proprio per prevenire danni economici e personali.

Ho già contattato Rabona chiedendo spiegazioni e un rimborso delle somme perse, ma finora non ho ricevuto una risposta adeguata.

Chiedo quindi gentilmente a Casino Guru di:

- esaminare il mio caso 

- valutare la condotta del casinò in relazione alle politiche di gioco responsabile 

- intervenire come parte terza per aiutarmi a ottenere una soluzione equa, incluso il rimborso delle perdite subite

Sono disponibile a fornire tutta la documentazione necessaria: prova dell’autoesclusione ADM, cronologia di gioco e comunicazioni con il casinò.

Vi ringrazio per l’attenzione e resto in attesa di un vostro riscontro.

Cordiali saluti, 

Alessandro Z.

Thank you for your responses and for providing additional information regarding your case.

Please note that Rabona Casino is licensed by AOFA, which means it does not have access to the Italian ADM self-exclusion register. As a result, the casino could not have been aware of your gambling problems unless you explicitly informed them about your addiction and requested the closure or self-exclusion of your account.

We understand that you were in contact with the casino’s live chat after losing deposits totaling €15,000. However, in order for us to assess whether any refund could be considered, it is essential to clarify when the casino was informed about your gambling addiction.

Could you please confirm whether you requested self-exclusion from Rabona Casino due to gambling addiction before you started depositing and playing on the platform?

If so, kindly provide any available evidence (such as emails or chat transcripts) showing that the casino was informed prior to your gameplay.

This information is crucial for us to determine whether the casino failed to act responsibly.