Rabona Casino - Il ritiro del giocatore è ritardato.

Hello, I have €13,957 outstanding at Rabona and no withdrawals have been processed since December 3rd. They requested verification documents which I uploaded immediately, but these are simply not being processed either. The documents alone have been in processing for two weeks already, and the casino is doing absolutely nothing.

I made several successful withdrawals in the months prior, and this is the first time such problems have arisen with this casino.

I ask for your help in solving the problem with Rabona.

Hallo, ich habe bei Rabona 13957€ ausstehend und seit dem 03. Dezember wurde keine Auszahlung mehr bearbeitet. Es wurden Dokumente zur Verifizierung angefordert welche ich direkt hochgeladen habe, aber auch diese werden einfach nicht bearbeitet. Die Dokumente alleine sind schon 2 Wochen in Bearbeitung und von Seiten des Casinos passiert gar nichts.

Ich habe in den Monaten davor mehrere erfolgreiche Auszahlungen getätigt und es ist das erste Mal dass solche Probleme mit diesem Casino entstanden sind.

Ich bitte Sie um Hilfe das Problem mit Rabona zu lösen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Maruschka,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
• Which documents have you already submitted, and when did you upload the most recent one?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Kristina,

I received my last successful payout on December 2nd, and it took 2 days.

So far, they've only asked for my ID and a facial scan. I uploaded it two weeks ago, and it's still showing as pending. I hope it stays that way; otherwise, I wonder why Rabona doesn't just request all the necessary documents at once instead of making me wait two weeks each time, only to come up with something new again.

My winnings at that time were achieved with a VIP deposit bonus.

I hope for a quick solution.

Hallo Kristina,

Ich habe meine letzte erfolgreiche Auszahlung am 02.12. erhalten und es hatte 2 Tage gedauert.

Es wurde von mir nur Ausweis und Gesicht scan bisher angefordert. Ich habe es vor 2 Wochen hochgeladen und es ist immer noch auf ausstehend. Ich hoffe dass es bei dieser Anforderung bleibt, sonst Frage ich mich wieso Rabona nicht direkt alle benötigten Dokumente auf einmal anfordert anstatt mich jedes Mal 2 Wochen warten zu lassen um dann wieder mit etwas neuem um die Ecke zu kommen.

Meine Gewinne wurden damals mit einem VIP Einzahlungsbonus erzielt.

Ich hoffe auf eine schnelle Lösung.

My verification status hasn't changed. It still says "pending." The main thing seems to be dragging everything out as much as possible.

Es hat sich an dem Status meiner Verifizierung nichts geändert. Nach wie vor steht dort ausstehend. Hauptsache alles so stark in die länge ziehen wie möglich.

Hello Maruschka,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru