Rabona Casino - L'account del giocatore è stato chiuso.

Months ago, I requested a withdrawal. After more than a month, they finally paid approximately €1000, but my subsequent withdrawal of the remaining €303 was denied. Furthermore, they immediately suspended my account, and I can no longer access it. They requested additional documents, even though I had already sent many with previous withdrawals, but they never replied to my emails again. They told me via chat to contact them by email, so I have no way to claim my money.

Hace meses solicité retirar mi dinero. Tras más de un mes finalmente pagaron aproximadamente 1000€, pero mi retiro posterior de 303€ restantes fue denegado. Además, acto seguido suspendieron mi cuenta y no puedo acceder. Me solicitaron algunos documentos extra, tras haber mandado ya muchos en las retiradas previas, pero nunca más me volvieron a contestar al email. Por chat me dijeron que contactase por email, por tanto no tengo manera ya de reclamar mi dinero.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

Thank you so much for your help.

I mainly used sports betting.

Yes, I passed the verification before they suspended my account; in fact, I was able to withdraw money. But after suspending it, they asked me to verify again when it was already impossible.

I didn't use any bonus.

Thank you so much.

Hola,

Muchas gracias por la ayuda.

Principalmente utilicé apuestas deportivas.

Sí, pasé la verificación antes de que suspendieran mi cuenta, de hecho pude retirar dinero, pero después de suspender me pidieron verificar de nuevo cuando ya era imposible.

No utilicé ningún bono.

Muchas gracias.

Dear player,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

Dear DavidRomB,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I sent the conversation by email to the address indicated on March 12, 2026. You can find it with the subject Rabona Claim.

Thank you so much.

Hola,

Envié la conversación por email a la dirección indicada el día 12/marzo/2026. Pueden encontrarla con asunto Reclamación Rabona.

Muchas gracias.

Dear Player, thank you for your response. Unfortunately, I was unable to find the email in which the casino informed you of their decision to close your account. Could you please forward that as well?

Thank you in advance.