Rabona Casino - L'account del giocatore è stato chiuso e i fondi sono stati bloccati.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please advise if you had any remaining real money balance in your casino account? If yes, could you please confirm the exact sum?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Claim Details

Game type:

Slot machines.

Main fact:

The problem occurred with a balance of $102,221,953.42, at approximately 01:50:46 hrs, corresponding to the play with ID 810777753.

I have screenshots that support this information.

Problems detected:

The play history does not allow you to view all the information, because when you try to check by date, time, game or amount, the platform keeps loading and constantly repeats the last page of the history.

Due to this error, it was not possible to fully trace the plays or accurately identify when the problem occurred.

In the aforementioned play, it is clearly visible that the money corresponds to real balance and is not subject to bonuses.

This is also confirmed in the bonus history, where the balance appears as not bonused.

Withdrawal attempts:

I made multiple attempts to withdraw the balance, which were rejected or cancelled without clear justification, despite it being real money.

This situation generated a loss of trust and loss of money on the platform, since there is no consistency between the information displayed and the actions of the system.

Balance conditions:

The balance was obtained through legitimate high-value bets.

No bonds were used in obtaining that money.

Application:

I request a full review of the case, along with:

The release of the balance held at that time was the reason which triggered the problem, or

A formal and detailed explanation, supported by complete records of all plays and transactions.

Furthermore, I demand access to a complete and transparent history that allows verification of all transactions carried out.

Detalle del Reclamo

Tipo de juego:

Tragamonedas.

Hecho principal:

El problema ocurrió con un saldo de $102.221.953,42, aproximadamente a las 01:50:46 hrs, correspondiente a la jugada con ID 810777753.

Cuento con capturas de pantalla que respaldan esta información.

Problemas detectados:

El historial de jugadas no permite visualizar toda la información, ya que al intentar revisar por fecha, hora, juego o monto, la plataforma se queda cargando y repite constantemente la última página del historial.

Debido a este error, no fue posible rastrear completamente las jugadas ni identificar con precisión el momento en que se generó el problema.

En la jugada mencionada, se visualiza claramente que el dinero corresponde a saldo real y no está sujeto a bonos.

Esto también se confirma en el historial de bonos, donde el saldo aparece como no bonificado.

Intentos de retiro:

Realicé múltiples intentos de retiro del saldo, los cuales fueron rechazados o cancelados sin justificación clara, a pesar de tratarse de dinero real.

Esta situación generó una pérdida de confianza y pérdida de dineron en la plataforma, ya que no existe coherencia entre la información mostrada y las acciones del sistema.

Condiciones del saldo:

El saldo fue obtenido mediante apuestas legítimas de alto monto.

No se utilizaron bonos en la obtención de dicho dinero.

Solicitud:

Solicito una revisión completa del caso, junto con:

La liberación del saldo retenido en esos momentos motivo el cual desencadenos el problema , o

Una explicación formal y detallada, respaldada con registros completos de todas las jugadas y transacciones.

Además, exijo acceso a un historial íntegro y transparente, que permita verificar todas las operaciones realizadas.

I have screenshots of everything mentioned.

Cuento con capturas de todo lo señalado

Thank you for your response. Could you please advise if you had any remaining real money balance in your casino account at the moment of its closure? If yes, could you please confirm the exact sum?

I look forward to your reply.

Best regards,

Attila

Thank you for your response. I would appreciate it if you could provide only the information requested, as unrelated details can impede the resolution process. Could you please confirm if you have any evidence proving that you requested a self-exclusion from Rabona Casino prior to losing your funds? Thank you for your cooperation.

I do not have any formal documented proof (such as an email or ticket) that proves a self-exclusion request prior to the conflict that occurred

However, I did try to use the monitoring tools within the platform during the period when my account was having trouble withdrawing funds. These tools did not work properly, which contributed to the situation worsening.

Having said that, I consider it important to clarify that the central point of my claim does not depend on self-exclusion, but on the following verifiable facts:

Existence of a confirmed real balance of $102,221,953.42 CLP

Multiple withdrawal requests cancelled without justification

Account blocked by the operator

Lack of effective support response

Technical problems with the play history prevent a complete audit

I have evidence (screenshots) to support these points, including actual balance, play IDs, and withdrawal requests.

I request that the review of the case be based on these objective elements, as they constitute the core of the claim.

I will be attentive to the next steps.

Sincerely,

[Redacted]

No dispongo de una prueba formal documentada (como correo o ticket) que acredite una solicitud de autoexclusión previa al conflicto sucedido

Sin embargo, sí intenté utilizar las herramientas de control dentro de la plataforma durante el período en que mi cuenta presentaba problemas para retirar fondos. Estas herramientas no funcionaron correctamente, lo cual contribuyó a que la situación se agravara.

Dicho esto, considero importante aclarar que el punto central de mi reclamación no depende de la autoexclusión, sino de los siguientes hechos verificables:

Existencia de saldo real confirmado por $102.221.953,42 CLP

Múltiples solicitudes de retiro canceladas sin justificación

Bloqueo de cuenta por parte del operador

Falta de respuesta efectiva del soporte

Problemas técnicos en el historial de jugadas que impiden auditoría completa

Cuento con evidencia (capturas de pantalla) que respalda estos puntos, incluyendo saldo real, IDs de jugadas y solicitudes de retiro.

Solicito que la revisión del caso se base en estos elementos objetivos, ya que constituyen el núcleo de la reclamación.

Quedo atento a los siguientes pasos.

Atentamente,

[Redacted]

Thank you for your response. You have mentioned that the casino blocked your account. Could you please confirm whether there was any remaining balance in your account at the moment you lost access?

If so, has the casino provided any explanation for the account closure?

I look forward to your reply.