Revolution Casino - Il ritiro del giocatore è ritardato e in sospeso.

Hi, I requested a withdrawal on January 30th from this casino and I still haven't received the withdrawal.

I contacted them several times and after several attempts, they finally told me that they needed documents to verify my identity and finally pay the withdrawal.

I provided all the requested documents on March 12th.

On March 13th they replied that they have sent the documents to the KYC department and that they will let me know.

As of today, I haven't received any more updates and I'm starting to get tired of these slownesses.

I hope you can help me make sense of this mess and finally get my withdrawal paid.

Salve, io ho richiesto un prelievo il 30 Gennaio da questo casino e non ho ancora ricevuto il prelievo.

Li ho contattati diverse volte e dopo svariati tentativi, finalmente mi hanno detto che hanno bisogno di documenti per verificare la mia identità e finalmente pagare il prelievo.

Ho fornito tutti i documenti richiesti in data 12 Marzo.

Il 13 Marzo mi hanno risposto che hanno inviato i documenti al dipartimento addetto al KYC e che mi faranno sapere.

Ad oggi, non ho più avuto aggiornamenti e inizio ad essere stanco di queste lungaggini.

Spero possiate aiutarmi a far ragionare questo casino e a far finalmente pagare il mio prelievo.

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Stay safe.

Dear Spaffle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Do I understand correctly that the casino hasn't approved your documents yet?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina