RoboCat Casino - L'account del giocatore non è stato chiuso.

I had my account closed in January 2025! However, this was never done, and I kept depositing even though I have a gambling addiction problem, which I disclosed to this casino at the time.

Therefore, I hope for a possible agreement with this casino.

Ich habe im Januar 2025 mein Konto schließen lassen! Das wurde aber nie gemacht und ich habe immer wieder einbezahlt obwohl ich ein Spielsucht Problem habe das habe ich aber damals angeben bei diesem Casino.

Daher hoffe ich auf eine mögliche Einigung mit diesem Casino.

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Dear Lukas261,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling section, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at [email protected]? Do I understand correctly that you still have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina