Roostake Casino - Il prelievo del giocatore è ritardato a causa di problemi di verifica dell'e-mail.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roostake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to the email inbox currently?
• Could you please list which documents you already provided to verify your identity and account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ill email you the chats now

Yes I have access to the email inbox and for kyc I uploaded a selfie with my passport and my passport. Ill share screenshots of my account in the email.

FYI both my deposits have been made using crypto

Dear Smurfin123,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Smurfin123,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Roostake Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good luck, I've been trying since the 8th of February!