Royals Tiger Casino - Il ritiro del giocatore è ritardato a causa di problemi con i documenti.

I have tried to withdraw €118, and the casino is repeatedly rejecting my ID and bank documents without a valid reason. I have sent official monthly statements in PDF format from BBVA and Revolut, which clearly show my name, address, and IBAN, as well as my deposits. Support is giving me generic answers, and the automated system keeps asking for the same information over and over. I request assistance in verifying my account and processing my payment.

He intentado retirar 118 € y el casino rechaza repetidamente mis documentos de identidad y bancarios sin motivo válido. He enviado los extractos mensuales oficiales en PDF de BBVA y Revolut, donde se ve claramente mi nombre, dirección e IBAN, además de los depósitos realizados. El soporte me da respuestas genéricas y el sistema automático sigue pidiendo lo mismo una y otra vez. Solicito ayuda para que verifiquen mi cuenta y procesen mi pago

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• How many deposits have you made into this casino?
• How many payment methods or bank accounts did you use for depositing money into this casino?
• Do the bank statements contain information about all the deposits you've made at this casino?
• What is the status of the other documents you sent to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I made 4 deposits of €20 each with 2 bank accounts: BBVA and Revolut.

I made 3 deposits with BBVA bank.

I made 1 deposit with Revolut bank.

Bank statements contain information about those deposits.

The other documents were accepted by the casino

hice 4 depósitos de 20€ cada uno con 2 cuentas bancarias BBVA y Revolut

con el banco BBVA hice 3 depósitos

con el banco Revolut hice 1 depósito

los extractos bancarios contienen la información de esos depósitos

Los demás documentos fueron aceptados por el casino

Dear Jeanms

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika