Shuffle Casino - Il ritiro del giocatore è stato posticipato.

Ive been requesting my withdrawal for 120 LTC since August 9th and they keep denying my KYC as well as they stopped replying to my emails completely.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

1. Do I understand correctly that your withdrawal has been pending since August 2025?
2. Have you reached out to the casino's customer support via email to inquire about the reason for withholding your funds?
3. Have you engaged in any gameplay or made deposits at this casino since your withdrawal has been pending?
4. Have you successfully completed the KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

yes, i have reached out to the multiple times on multiple occasions and they have completely stopped replying to me. I had not played any games since the ban and i have been waiting for my withdrawal since.

Dear Player,

Thank you for your response. Is you account currently accessible? If not, could you please clarify when did you lose access to your account?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

Thank you for your patience and cooperation.

yes, my account is currently accessible however everything is disabled and it says its in withdrawal only mode. This screenshot is my emails with them trying to reach out however I never get a response.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

thank you

Hello susanwaldro,

My name is Michal, and I have taken over handling your complaint. I have reviewed the case and will be reaching out to the casino to gain further clarity on the situation and explore whether I can assist in resolving it.

We would like to invite Shuffle Casino to join the conversation.

Dear Shuffle Casino,

I would like to kindly request clarification regarding the delay in processing the player’s withdrawal. Could you please clarify the reasons for this extended processing time, particularly if the player has most likely already passed KYC verification, and advise when the withdrawal is expected to be completed?

If there are any relevant details or circumstances regarding this matter that cannot be shared publicly, I would appreciate it if you could provide them directly to me at [email protected] for independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.