SlotsPalace Casino - La richiesta di chiusura dell'account del giocatore viene ignorata.

Some time ago, I had requested from Slots Palace via e-mail the permanent closure of my addiction and money loss account.

This request was made on December 19, 2025 and it was indeed closed. However, today, 17-04-2026, I went to log in to the account and it was open normally. Therefore, I proceeded to make a deposit and found myself vulnerable again and, carried away by my addiction, I deposited €1,300.

So the company did not protect me, while I asked for the DEFINITIVE closure and of course did not respect my problem and my addiction. I would like to request a refund of my money.

I will also upload a relevant photo.

Πριν από καιρό είχα ζητήσει από την slots palace μέσω e-mail, το οριστικό κλείσιμο του λογαριασμού μου εθισμού και απώλειας χρημάτων.

Αυτό το αίτημα έγινε 19 Δεκεμβρίου του 2025 και πράγματι έκλεισε. Ωστόσο σήμερα 17-04-2026 πήγα να συνδεθώ στον λογαριασμό και ήταν ανοιχτός κανονικά. Επομένως προχώρησα σε κατάθεση και βρέθηκα ξανά ευάλωτη και παρασυρόμενη από τον εθισμό μου έβαλα 1.300€.

Η εταιρεία λοιπόν δεν με προστάτεψε, ενώ ζήτησα το ΟΡΙΣΤΙΚΟ κλείσιμο και φυσικά δεν σεβάστηκε το πρόβλημά μου και τον εθισμό μου. Θα ήθελα να ζητήσω την επιστροφή των χρημάτων μου.

Θα ανεβάσω και σχετική φωτογραφία.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotsPalace Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at [email protected]
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you send a new self-exclusion request to the casino via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings SlotsPalace Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas