Slotuna Casino - La richiesta di prelievo del giocatore è in ritardo.

Good evening, I really have a huge problem. In general, I have been playing at this casino for a year now and I have made regular withdrawals of 1000 euros and several of 500€ and above, however the other day I won 10200 in total, they made a withdrawal of 800 but now it is stuck on the others since December 30 It seems like they have blocked my transactions for no reason and generally the only response I get is not to worry and that the money will come in. Please help me because I need this money. Thank you very much in advance.

Καλησπέρα σας , πραγματικά έχω τεράστιο πρόβλημα .Γενικα εγώ παίζω σε αυτό το καζίνο εδώ και κάνα χρόνο έχω κάνει κανονικά αναλήψεις και 1000 ευρώ και αρκετές από 500€ και πάνω ωστόσο τις προάλλες κέρδισα 10200 στο σύνολο μου κάνανε μια ανάληψη των 800 αλλά τώρα έχει κολλήσει στις άλλες από 30 Δεκεμβρίου εδώ φαίνεται να μου έχουν μπλοκάρει τις συναλλαγές χωρίς λόγο και γενικά το μόνο που παίρνω σαν απάντηση είναι να μην ανησυχώ και ότι τα χρήματα θα μπουν .παρακαλω βοηθήστε με γιατί τα χρήματα αυτά τα έχω ανάγκη ευχαριστώ πολύ εκ τον προτέρων

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Dear Sourpeos,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing. To better understand the situation, I would like to ask you a few questions.

• Can you log in to your account?
• Could you please let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you use to withdraw your winnings, and was it the same method you used previously?
• Have you accumulated your winnings with an active bonus, or without any bonus applied?

I hope we will be able to help you resolve this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Good evening, my last withdrawal was on January 2nd, they put it in relatively quickly, within three business days. I can log in to my account normally and the money I won was not from an active bonus, it is all for withdrawal and does not require a rollover. I withdrew it to a Visa debit card, which I have been using to deposit money and make my withdrawals for a year now.

Καλησπέρα σας τελευταία ανάληψη έγινε στις 2 Ιανουαρίου μου τα βάλανε σχετικά γρήγορα μέσα σε τρεις εργάσιμες .μπορω να συνδεθώ κανονικά στον λογαριασμό μου και τα χρήματα που κέρδισα δεν ήτανε από κάποιο ενεργό μπόνους είναι όλα για ανάληψη και δεν χρειάζεται Τζιράρισμα . Τα τράβηξα σε κάρτα χρεωστική visa όπου με αυτή βάζω λεφτά και κάνω τις αναλήψεις μου εδώ και κάνα χρόνο

Good evening, again they asked me for identification in order to proceed. I sent them my ID, which they approved, and they are asking me for a card that no longer exists and I had only made a withdrawal on it once, a small amount, about a month ago. So as you can see, since it is no longer in use, I cannot send it.

so I sent this email so they could ask me for the correct card and the one I've been withdrawing and depositing from for a year now

Καλησπέρα και πάλι μου ζητήσανε ταυτοποίηση για να προχωρήσουμε έστειλα ταυτότητα την οποία μου την εγκρίνανε και μου ζητάνε μια κάρτα η οποία δεν υφίσταται πλέον και είχα κάνει ανάληψη σε αυτή μόνο μια φορά ένα μικρό ποσό πριν από κάνα μήνα περίπου .Οποτε όπως καταλαβαίνετε από την στιγμή που δεν χρησιμοποιείται πλέον δεν μπορώ να την στείλω

οπότε έστειλα αυτό το μειλ ώστε να μου ζητήσουν την σωστή κάρτα και αυτή που κάνω ανάληψη αλλά και κατάθεση εδώ και κάνα χρόνο

Good evening, I finally found a way and sent through the bank's application that the card has been stolen and that I cannot provide any official document except a screenshot from the bank's application that the card has been lost, which means that they will have to ask me for identification of the existing card that I have saved in my profile.

Καλησπέρα σας ,τελικά βρήκα τρόπο και έστειλα μέσα από εφαρμογή της τράπεζας ότι η κάρτα έχει κλαπεί και ότι δεν μπορώ να προσκομίσω κάποιο επίσημο έγγραφο παρά μόνο στιγμιότυπο οθόνης μέσα από την εφαρμογή της τράπεζας ότι η κάρτα έχει χαθεί που συνεπάγεται ότι θα πρέπει να μου ζητήσουν ταυτοποίηση της υπάρχουσας κάρτας που έχω αποθηκεύσει στο προφίλ μου

Thank you for your reply and for providing the previous details, Sourpeos.

• Have there been any changes to your account or recent transactions since you uploaded your card to the system?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Additionally, please provide any furhter communication regarding the card stolen you had with the bank/casino. This can include screenshots, emails, or chat records. You can send me all the documents to:[email protected] or post your screenshots to the thread.

Thank you again for your cooperation.

Dear Sourpeos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening, sorry for the delay, I'm still waiting for the document from the bank that this card they're asking me for is not being used. I'll send you detailed photos and everything else you need within the next few days. Thank you very much for your patience and service.

Καλησπέρα σας συγνώμη για την καθυστέρηση περιμένω ακόμα το έγγραφο από την τράπεζα ότι αυτή η κάρτα που μου ζητάνε δεν χρησιμοποιείται θα σας στείλω μέσα σε αυτές τις μέρες αναλυτικά φωτογραφίες και όλα όσα χρειάζονται ευχαριστώ πολύ για την αναμονή και την εξυπηρέτηση σας

This is the document I've been waiting for from the bank for so long. I sent it to them and I'm waiting for a response if they don't accept it and there's nothing else I can provide.

Αυτό είναι το έγγραφο που περίμενα από την τράπεζα τόσο καιρό τους το έστειλα και περιμένω απάντηση αν δεν το δεχτούν και αυτό δεν υπάρχει κάτι άλλο που να μπορώ να προσκομίσω

Thank you for your reply and for providing the previous details, Sourpeos.

Could you provide further communication regarding the sent document you had with the casino? This can include screenshots, emails, or chat records. You can send me all the relevant documentation to: [email protected] or post your screenshots to the thread.

Thank you again for your cooperation.