SpellWin Casino - Il ritiro del giocatore è stato ritardato e annullato.

Hello,

I would like to ask your advise for a withdrawl problem i have with spellwin casino.

I made a withdrawl 20.2.26. The withdrawl were pending 13 days and then 5.3.26 they cancelled it without any notice or explanation.

I contacted their chat and i was told they had a technical problem. I were then advised to make the withdrawl again.

I made a new withdrawl request 5.3.26 and now it is pending again.

My KYC procedure is ok and my withdrawl amount was reduced to match their bonus terms. Their usual withdrawl time is 3 business days. So, 13 days is ridiculously long time to process a withdrawl.

My question now is what stops them to do this all over again? Keep the withdrawl pending and then after 13 days cancel it again? Reason: technical problem.

There is nothing i can do about it. This is not normal casino behaviour. I would not want any other player to have to go trough this process.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past using the same payment method?
• When have you passed account verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

I have never made withdrawals from that casino before.

On 20.2.26 I received an email that my KYC document had been reviewed and approved.

I attached a screenshot of it to my first message.

Is the casino's operation strange?

Kind regards,

Antti *****

Moi,

En ole ennen tehnyt kotiutuksia kyseiseltä kasinolta.

20.2.26 sain sähköpostiviestin, että KYC dokumenttini on tarkastettu ja hyväksytty.

Laitoinkin siitä liitteenä kuvakaappauksen ensimmäiseen viestiini.

Omituista on casinon toiminta?

Ystävällisin terveisin,

Antti *****

Thanks for your reply.

Did the casino process your newest withdrawal request since your last post? Please let me know.

Hello,

Not processed. My withdrawal attempt on 5.3 was cancelled again without any notice on 14.3.

Again, they just told me to try withdrawal again??

It's almost a month and I still haven't gotten through my withdrawal.

It doesn't make any sense that they always ask to try the withdrawal again, but then always cancel it.

Kind regards,

Antti

Hei,

Ei käsitellyt. 5.3 tekemäni kotiutusyritys peruttiin jälleen ilman mitään ilmoitusta 14.3.

Jälleen käskettiin vain yrittämään kotiutusta uudelleen??

Kohta tulee kuukausi täyteen,enkä ole vieläkään saanut kotiutustani läpi.

Eihän tässä nyt ole mitään järkeä, että he pyytävät aina yrittämään kotiutusta uudelleen, mutta sitten kuitenkin aina peruvat sen.

Ystävällisin terveisin,

Antti

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Antti1982,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas