Spinanga Casino - L'account del giocatore rimane aperto nonostante le richieste di chiusura.

WARNING to all players: Stay away from Spinanga.com. This platform is abusive, dishonest, and potentially fraudulent.

Between April 14th and June 17th, 2025, I deposited over €21,000 on Spinanga.com. Despite this large amount, I received no fair gaming experience and not a withdrawal.

I strongly suspect manipulation of outcomes and the absence of any real RTP (Return to Player) in my case.

I demand at least the maximum cashback

also:

I sent three separate emails asking them to close my account to protect myself from further harm. They ignored my requests and left the account open, while I continued to deposit more funds — falling deeper into financial and emotional damage. I demand a full refund of all deposits made after my first request to close the account, as their negligence enabled further losses.

I also submitted a formal complaint by email on June 14th. The only reply I received was a generic message saying it would be forwarded. I even made a final €500 deposit after that in hopes of fairness — still no response, no improvement, no accountability.

I have now sent 8 emails. Not one has been answered.

I accuse Spinanga.com of:

- Unethical and manipulative behavior

- Biased and rigged gameplay

- Ignoring responsible gambling requests (account closure)

- Violating consumer protection principles

This is not a gaming site — it is a financial trap. They exploit human weakness and use silence as a strategy to drain players without accountability.

I urge Casino Guru to investigate and warn others. And I warn every player: do NOT trust Spinanga.com under any circumstance. You are not gambling — you are being targeted.

Dear markar99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise whether your account has been blocked or if it is still accessible to you?
• Have you contacted live chat after you learned your efforts to protect yourself haven't been granted?
• Could you please share your requests sent to the casino in an effort to protect yourself? Please share the information with my email at [email protected]
• Could you please advise when was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication?

If you believe you need help to avoid further harm, I would recommend you request a self-exclusion from the casino due to gambling problems

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Spinanga Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to [email protected] (you can include me in the copy at [email protected]) and keep me informed about any further developments.

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good morning, no my account has not been closed. In the past it was closed as I had sent to be excluded when I lost most of the money. However, I asked again a few days ago to open it for me as it was done. With the same results there is no fair Rtp. Basically there is no Rtp at all. I play on many platforms I have never complained I understand my responsibility. But this particular casino is unhesitating it is theft. I ask for part of the money I have deposited in total

I will send you my emails to the email you wrote me. I have not yet made a request to close it again so that I have access to the history. You asked me about the live chat. It does not work. Not even the coins redemption option works but this is a secondary issue for me. An arrangement is underway to return part of my deposits, I have been destroyed.

Καλημερα σας, οχι ο λογαριασμος μου δεν εχει κλεισει. Στο παρελθον ειχε κλεισει καθως ειχα στειλει να αποκλειστω οταν εχασα το μεγαλυτερο μερος των χρηματων. Ωστοσο ξανα ζητησα πριν λιγες μερες να μου τον ανοιξουν οπως και εγινε. Με τα ιδια αποτελεσματα δεν υπαρχει δικαιο Rtp. Βασικ δεν υπαρχει καθολου Rtp. Παιζω σε πολλες πλατφορμες δεν εχω κανει ξανα παραπονο αντιλαμβανομαι την ευθυνη μου . Ομως το συγκεκριμενο καζινο ειναι αδιστακτο ειναι κλοπη. Ζητω μερος των χρηματων που εχω συνολικα καταθεσει

Θα σας στειλω τα email μου στο email που μου γραφετε. Δεν εχω κανει τωρα αιτημα να κλεισει παλι ετσι ωστε να εχω προσβαση στο ιστορικο. Με ρωτατε για το live chat. Δεν λειτουργεί. Ουτε καν η επιλογη εξαργυρωσης coins δεν λειτουργει αλλα ειναο δευτερευον για μενα αυτο το θεμα. Προεχει να γινει ενας διακανονισμος να μου επιστραφεί μερος δικαιο των καταθεσεων μου εχω καταστραφει.

Kind reminder

I apologize for not replying sooner.

I checked the correspondence you provided.

From the communication you included, my observation was that the casino closed your account on May 1st, and you requested a reopening of the account on May 29th. You stated you don't suffer from gambling addiction.

From my observations, you haven't disclosed having informed the casino about suffering from gambling addiction earlier.

Please let me know if I overlooked information; otherwise, we won't be able to confront the casino.

If your account is not closed, I would recommend you proceed with requesting self-exclusion due to gambling addiction, as indicated in my previous post.

Looking forward to your reply.

The argument used by the company is obviously weak. Everyone knows that this is the usual behavior of every addict for this reason and all casinos as well as all legal platforms exclude a player when he requests self-exclusion for a specific period of time chosen by the player and they do not open him if he simply sends an email. Besides, the great proof of addiction is the over 21,000€ deposits in a very short period of time.

Also, beyond the claim of addiction, which is ridiculous to refute with the argument of an email, the other big issue is that anyone who monitors the returns and returns on my account based on deposits will find that not only is there no fair play, not only was there no elemental RTp, here we are talking about targeted player theft that Spinanga exploited to milk as much money as it had. In fact, based on my experience on dozens of platforms, I considered it so unthinkable that there would be no returns that for this reason I continued to deposit, expecting that at some point I would have an elemental return on my losses.

This is the definition of fraud. I've played on dozens of platforms and this is the first time I've complained and there's been no legitimate response.

As in my original message, now what I demand is the maximum possible cashback without any requirements so that it can be withdrawn immediately and all the amounts of the deposits that were made since I sent 3 more emails to close the account and they did not do it. Tomas, I have sent you the emails, if you want me to send them again, please let me know.

Το επιχειρημα που χρησιμοποιεί η εταιρια προφανως ειναι σαθρό. Ολοι γνωριζουν οτι αυτη ειναι η συνηθης συμπεριφορα καθε εθισμενου για αυτον τον λογο και ολα τα καζινο οπως και ολες οι νομιμες πλατφορμες αποκλειουν εναν παιχτη οταν ζητησει αυτοαποκλεισμο για συγκεκριμενο χρονικα διαστημα που επιλεγει ο παιχτης και δεν τον ανοιγουν αν απλά στειλει ενα email. Εξάλλου η μεγάλη απόδειξη του εθισμού ειναι οι πανω απο 21.000€ καταθεσεις σε ενα πολυ συντομο χρονικο διάστημα .

Επισης περα απο το αίτημα του εθισμού το οποιο ειναι γελοιο να καταριπτεται με το επιχειρημα ενος email, το αλλο μεγαλο ζητημα ειναι οτι οποιος παρακολουθησει τις αποδοσεις και ανταποδοσεις στον λογαριασμο μου βασει καταθεσεων θα διαπιστωσει πως οχι μονο δεν υπαρχει fair play οχι μονο δεν υπήρχε στοιχειωδες RTp εδω μιλάμε για στόχευση κλοπής παιχτη που εκμεταλλεύτηκε η spinanga για να αρμεξει οσο περισσοτερα χρηματα είχε. Μάλιστα και με βαση την εμπειρια μου σε δεκαδες πλατφορμες το θεωρουσα τοσο αδιανοητο να μην υπαρχουν αποδοσεις που γι αυτον τον λογο συνεχιζα να καταθετω περιμενοντας οτι καποια στογμη θα εχω μια στοιχειωδη αποδοση των απωλειων μου.

Ειναι ο ορισμος της απάτης εχω παιξει σε δεκαδες πλατφορμες και ειναι η πρωτη φορα και που κανω παράπονο και που δεν υπηρχε καμια νομιμη ανταποδοση.

οπως στο αρχικο μου μυνημα ετσι και τωρα αυτο που απαιτω ειναι το μεγιστο δυνατο cashback χωρις απαιτησεις για να γινει αμεσως ανάληψη και ολα τα ποσά των καταθεσεων που εγιναν εφοσον εστειλα ξανα 3 φορες email να κλεισουν τον λογαριασμο και δεν το εκαναν. Tomas σου εχω στειλει τα email αν θελεις να στα ξαναστειλω ενημερωσε με παρακαλω.

I would also like to note that I learned about the Spinanga platform from you, who had it as their number 1 recommendation.

Επισης θα ηθελα να σημειωσω οτι την πλατφορμα Spinanga την εμαθα απο εσας που την ειχατε νουμερο 1 προτεινομενη.

I still have no response from you or from Spinanga. Today I deposited €200 and they lost it exactly the same way. In 5 minutes with a €1 bet without any return. To a player who has deposited over €23,000. I don't know at what level you intervened that you had it as number 1 recommended. I just sent them an email saying that if they haven't responded to my complaint by tomorrow, a lawyer will take over and I won't send them another email.

Ακομα δεν εχω απαντηση σας ουτε απο την Spinanga. Σημερα κατεθεσα 200€ χαιηκαν ακριβως με τον ιδιο τροπο. Σε 5 λεπτα με 1€ πονταρισμα χωρις καμια ανταποδοση. Σε παιχτη που εχει καταθεσει πανω απο 23.000€. Δεν ξερω σε ρι επιπεδο εσεις μεσολαβειτε που την ειχατε και νουμερο 1 προτεινομενη. Τους εστειλα τωρα email τελευταιο πως αν μεχρι αυριο δεν εχουν απαντησει στην καταγγελια μου αναλαμβανει δικηγορος εγω δεν τους ξαναστελνω email.

Dear markar99,

We expect you to inform the casino of your gambling problems if you believe yourself to be in a vulnerable state.

Asking for cashback is a strategy of those who want a cashback bonus, not necessarily players who are addicted to gambling. Online casinos might not conclude that you have a gambling problem if you condition your request for account closure by requesting a bonus. If you insist on asking for a cashback bonus instead of informing the casino of your gambling problem, we might not assist you further, as we don't intervene in cases where players ask for a bonus.

I went over the evidence again, and besides accusations made against the casino, I couldn't find any requests made with the objective of seeking player protection.

Sadly, from our point of view, we don't see any valid reason to pursue the complaint in the direction you indicated. Consequently, the complaint cannot continue, and it will be closed as unjustified. I recommend you follow our initial advice and request a self-exclusion due to gambling addiction, using a template request as indicated earlier.

Also, be sure to explore options to limit your exposure to online gambling and look for professional help. All the information related to responsible gambling that we believe can be useful to you can be found here: https://kazinoguru-gr.com/odigos-ypefthinou-stoiximatismou

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Please note we didn't ask the casino to respond since at this point we didn't find that necessary at the stage of gathering evidence. The casino might choose to respond on its own, but in this case, that didn't happen. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.